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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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trying to get in on my e-mail to read it.unable to receive

Customer Question

trying to get in on my e-mail to read it.unable to receive and read.also I have no icon of it.this happened 2 days ago.please help.
Submitted: 4 years ago.
Category: Computer
Expert:  Chris L. replied 4 years ago.
Hello and thank you for using Just Answer. My name is Chris and I will be happy to assist you.

I am sorry to hear you are having trouble.

Can you please let me know who your email provider is, is it yahoo, hotmail, gmail, aol or someone else?

Also are you using an email program like windows mail or microsoft outlook to get your mail or do you use a web browser like internet explorer and go to a website to read your mail?

Please let me know so I can best assist.

Thanks,
Chris
Customer: replied 4 years ago.

the only thing I know window live e-mail and address is [email protected]

Expert:  Chris L. replied 4 years ago.
For privacy reasons email addresses are blocked from my view. Can you please just tell
Me the part the right of the @symbol ?

Thanks
Customer: replied 4 years ago.


centurylink

Expert:  Chris L. replied 4 years ago.
I would like to offer you a remote desktop session, this would allow me to see the problem and better understand and possibly fix it for you.

Would you like to try that?
Customer: replied 4 years ago.

yes


 

Expert:  Chris L. replied 4 years ago.
Please click on the link below to connect and then choose I agree.

If anything pops up on your screen sayind Allow or Run make sure you choose to do so.

http://67.192.95.188:8040/?Session=b226f0d2-61e2-4747-b2ea-a20ace223f37&SUPPORT=NET

.
Expert:  Chris L. replied 4 years ago.
Hello,

If you can get back to this page please let me know how the restore went.

Thanks