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Marco
Marco, IT Consultant
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I have not been able to post, comment or like via my fan page

Customer Question

I have not been able to post, comment or like via my fan page for TWO WEEKS!
Submitted: 4 years ago.
Category: Computer
Expert:  Marco replied 4 years ago.

businesslegions :

Hi there,

businesslegions :

My name is Marco and I'll be assisting you with this issue.

businesslegions :

Are you an admin of the fan page?

JACUSTOMER-5wkzysrh- :

yes

businesslegions :

can other people comment, post or like your page?

JACUSTOMER-5wkzysrh- :

yes...

businesslegions :

Oh ok I had a similar customer with the same problem

businesslegions :

it was a bug

businesslegions :

so she had to report it to facebook by going here: https://www.facebook.com/help/contact/164405897002583?rdrhc

businesslegions :

the next day, it was fixed

JACUSTOMER-5wkzysrh- :

I can SHARE other people's photos or statuses on my page, but I cannot switch my identity and comment, post a status, picture or like as "What A Girl Eats"

JACUSTOMER-5wkzysrh- :

I've reported the problem about 6 or 7 times...

businesslegions :

did you get any responses?

JACUSTOMER-5wkzysrh- :

obviously they don't respond

JACUSTOMER-5wkzysrh- :

it's been 2 weeks

businesslegions :

her one was fixed the next day

businesslegions :

can you check the link I provided

businesslegions :

to make sure it's the same one you used

JACUSTOMER-5wkzysrh- :

Yep! I've used that exact same window to report my problem...

JACUSTOMER-5wkzysrh- :

five or 6 or 7 times in the last two weeks...

businesslegions :

you should just do it once

businesslegions :

otherwise they get annoyed

JACUSTOMER-5wkzysrh- :

after TWO WEEKS without a business page? JUST ONCE!???

businesslegions :

what did you put in your description?

JACUSTOMER-5wkzysrh- :

the same thing I've just told you...I cannot post a status, comment or like as What A Girl Eats for the last two weeks...

businesslegions :

can you get to the facebook fan page?

businesslegions :

and click on the edit page button?

JACUSTOMER-5wkzysrh- :

The only thing they reply is..."we cannot respond to every complaint"....etc...\

JACUSTOMER-5wkzysrh- :

yes.

businesslegions :

ok

businesslegions :

are you the only admin?

JACUSTOMER-5wkzysrh- :

yes..

businesslegions :

ok create another facebook account

JACUSTOMER-5wkzysrh- :

WHAT?

businesslegions :

and add the new account as an admin

businesslegions :

this is a test

businesslegions :

to see whether it's your account or all admins

businesslegions :

this is what I did with my previous customer

businesslegions :

she had another admin and she had the same problem

JACUSTOMER-5wkzysrh- :

what am I doing, creating a new What A Girl Eats Facebook page?

businesslegions :

no

businesslegions :

create a new facebook user account

JACUSTOMER-5wkzysrh- :

what a i calling it?

businesslegions :

anything its just a test

JACUSTOMER-5wkzysrh- :

ok...I just created one called Test..

JACUSTOMER-5wkzysrh- :

testing

businesslegions :

ok now on the What a Girl Eats page click on Manage Admin Roles

businesslegions :

and add the new account you created

JACUSTOMER-5wkzysrh- :

we were not able to add all your new administrators.. you can only add people who already like this page..

businesslegions :

ok go to your test account

businesslegions :

and like the page

businesslegions :

then add as an admin

JACUSTOMER-5wkzysrh- :

i did...same thing...

businesslegions :

on your Fan page

businesslegions :

did you see the test account liking the page?

JACUSTOMER-5wkzysrh- :

yes, I've like the fan page testing from my personal account...not my fan page

businesslegions :

so you created a NEW facebook account

businesslegions :

then on the new facebook account, you went to your FAN page and liked it?

businesslegions :

is that correct?

JACUSTOMER-5wkzysrh- :

the problem is there are a lot of "testing" fan pages....mine with me as the one follower does not show up in the search bar...

businesslegions :

ok I think you didn't understand what I meant by creating a NEW facebook account

businesslegions :

you need to register for a new account

businesslegions :

not create another fan page

JACUSTOMER-5wkzysrh- :

and what does that do? this is a Facebook problem....

businesslegions :

yes it's a facebook bug

businesslegions :

but we need to show facebook that you've done some tests otherwise they are going to ignore you

businesslegions :

pretty much you and i can't do anything. it's something that facebook needs to fix

businesslegions :

all we can do is test

businesslegions :

and prove to facebook that it's a bug

JACUSTOMER-5wkzysrh- :

they do this all the time to other pages....but they usually send a email telling you that you have been reported for spam...

businesslegions :

which is already known

businesslegions :

it's not spam... spam is different from a bug

JACUSTOMER-5wkzysrh- :

but they didn't tell me anything....they just cut me off at the knees!

businesslegions :

in the description you need to provide more information

businesslegions :

and show that you've tested it

JACUSTOMER-5wkzysrh- :

Ok, well, I have my daughter's Open House in 30 minutes, so I will have to attend to this later...thanks...

businesslegions :

having this "I cannot post a status, comment or like as What A Girl Eats for the last two weeks" doesn't help facebook

businesslegions :

it's very generic. Can you image how many emails facebook gets with people reporting problems because there's so many facebook fan pages?

JACUSTOMER-5wkzysrh- :

well i don't know how to be more specific...that's what i can

JACUSTOMER-5wkzysrh- :

not do!

businesslegions :

that's why you need to test with another account

businesslegions :

and say that it's happening with other admins and it's a bug

businesslegions :

like what my other customer did

businesslegions :

and she had her fixed the next day

JACUSTOMER-5wkzysrh- :

ok, I've got to go to open house...I will have to get back to this...thanks

businesslegions :

no problems

businesslegions :

if your daughter has a facebook account

businesslegions :

make her an admin

businesslegions :

and then get her to test it with her account to post and comment

businesslegions :

if she has the same problem then it's a bug and describe this in the description when submitting to facebook

businesslegions :

and use the link I provided you to report

businesslegions :

When you report the problem there is a field called web address: Make sure you put in the web address of your fan page not your personal one

JACUSTOMER-5wkzysrh- :

she's only 12

businesslegions :

does your husband have an account

businesslegions :

or someone you can trust has a facebook account

businesslegions :

add them as an admin of the page and test then remove them after testing