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Hello, my Acer Tablet a500 is stuck on the Acer/Android logo and won't go to the next screen. It has been like this for about 4 days now. I just came back from a trip and have many of pictures/videos on there that I DO NOT want to lose. Is there any way I can fix this? Or most importantly is there any way I can retrieve my pictures and videos from the tablet? (Also, unfortunately, I'm not very "technical" savvy). Thank you.
You will only erase the data with a factory reset (provided the data is currently in tact). So we won't do that.
But what you can do is a soft reset if you haven't already.
To do that, disconnect it from your computer and power and hold down only the power button.
It should give you the option on the screen to "restart", but if it's locked up, it might not give you that.
But if it shuts off completely, that should be sufficient.
Then let it start back up (or power it on by pressing the power button once).
If that doesn't work, you would normally have to do a hard reset to get it to boot back up, but since that would erase your data, if the soft reset doesn't solve the problem, let me know and we will explore other safe options.
I'm sorry. I'm still here. My computer just froze on me. I wasn't able to type. Just one moment. I'm going to read what you wrote and respond in a moment. Thank you for your patience.
No lol... I have the worst luck with computers.. So i'm going to try what you said now but please don't go anywhere. I'll have questions in just a moment, i'm sure of it.
I believe it's locked up, I did not see an option to "restart". I also tried to power it on by just pressing the power button once but this did not work. What other otions do I have available?
A couple of days ago, I opened the tablet and unplugged the battery and the replugged it. I then turned the tablet it on and it still went to the acer, then android screen and stay on the android screen. Do you think it would be a good idea to try disconnecting and reconnecting thew battery again?
Ok, I'll try doing the battery thing now. How would I know if my tablet has a SD card? Where can I find it? Also the syncing possibility, would that have been something I would have had to set up prior to all this happening or does it automatically sync to my google acount?
I unplugged the battery, i'll put it back together now and I'm going to check those sites right now. Thanks!.. Once I plug the battery back up, what do you think I should do next?
I replugged the battery and its doing the same thing. It goes to the android screen and stays there. It won't go to my home page. I tried those websites, unfortunately my pictures weren't on either site :( Do you think there is anything things else I can do? I really apreciate all of your other options, youv'e been very informative.
Awww man! I forgot to check for the SD card. What does it look like? I'll open it again. And do you know of any reputable data recovery companys that I may be able to bring or send my tablet to? I really, really wants those pics(I went to St. Thomas, Puerto Rico, Bahamas, and Grand Turk! :) ) Important memories...
Thank you very much for all of your help! I'll call them now. Have a great day!