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My name is XXXXX XXXXX I'll be assisting you with this issue.
Can you please tell me which hole (colour) is the headset plugged into?
I can plug it into blue USB port.
I have a Plantronics 655 Headset
can you believe it i have the 400 model
do you have the speaker icon on the bottom right hand corner near the time?
can you right click on that
and select playback devices
do you see headset earphone?
I right clicked on playback devices and it said, "Speakers (My 655 Headset and my second choice is the coexant Smart Audio HD."
which one has a green tick next to it?
the my headset
headset earphone (Plantronics Headset)
is that the one?
ok right click on it and select Test and see whether the green bar goes up and down
then click on recording
and make sure also the Headset Microphone (Plantronics Headset) is selected as default
I can't test it because I see the rotating circle icon.
can you click on the Recording Tab at the top?
I have tried to test the voice recording and I'm getting nothing.
is Headset microphone set as default?
Is my headset broken
is the mute button on?
e.g is the red light on?
Where would I find the mute button.
right click on headset microphone
then click levels
It says no jack information is available.
ok can you unplug the headset
and then plug it to a different port
On the second port, it can't even recognize it.
do you have another computer you can plug it into?
it's possible the unit is faulty
we just need to confirm before you return it
or could it be damaged?
On that one, it says no jack information is available.
does it still detect the headset?
Yes, it detects the headset, but it will say, "No jack information available. I can hear audio, but it won't transmit sound."
and you still can't click on the Listen tab?
I can click on the listen tab, and I can hear the audio just fine, but I can't talk into it.
sorry I meant Levels instead of Listen
if you click on that
set the level to maximum and also make sure that the speaker doesn't have the red sign next to it
Something is really weird. My internal microphone can recognize my voice, but the headset won't.
you need to set the headset as default
I have chosen that.
It has the green check next to it.
does it say Default device next to it?
let me send you some screenshots
sure how do I send you the screenshots?
I'll send you mine first
How do I submit the print screen shots?
there is a paperclip button
do you see that/
Where is it? I don't see it.
Ok go to this webiste wikisend.com and upload the image there
then provide me with the download link
were you able to see my images?
I was able to see you messages, yes
the other thing you can do is in the recording disable all the other including the internal microphone by right clicking and select disable
and just leave the headset microphone
Could I also uninstalled the headset driver?
press windows and e
right click on computer
click on device manager
then in sound,video and game controller expand that
and right click on plantronics headset
and select uninstall
but why do you want to uninstall it?
I'm thinking if I uninstall it and then install it, then it will correct the problem.
you can try but I don't think it will work
it's like removing the usb cable and reinserting
did you disable the other microphones in the recording tab. I think there is some conflict
Okay I won't do it then
I see three things under the sound, video, and game controlling column
Let me try my friend's computer
I don't know if it worked or not
What else can I do?
sorry what do you mean you don't know if it worked?
just that. I don't know for sure.
does he have skype installed?
ok use sound recorder
click start and then in the search bar type sound recorder
and record something
What else can I do? I would be willing to give you Remote control assistance.
unfortunately I'm not allowed to use remote control
so on your friends computer did you try using sound recorder?
to record something
I tried doing a skype test call and I got nothing.
Is there anything I can do.
Or is my microphone broken
where is the headset plugged into now?
okay there are four USB ports on my laptop. There are two on the right side. There are two on the left side. It's currently plugged into the one on the bottom one on the right side.
can you right click on the speaker and select Recording devices
I see the green check in the headset colum.
ok can you right click on the plantronics headset
and click propeties
and tell me what you see
it's at 100
what about the icon next to 100?
is it all blue?
I don't follow you
what icon are you talking about?
next to the 100
the is a speaker picture
All I see is a speaker icon
no red colour?
that is blue
then on the recording lists
select the next device
right click on it
and select disable
then the next one
do it to all of them except the plantronics
Is this under device manager?
just under recording tab
where you saw the headset with the green tick
when I try to click on test for the record tab, it gives me a "configure speech recognition", and it can recognize anything when I talk into it.
go to skype click on tools
click audio settings
then in the microphone is Headset Microphone (Plantronics Headset) selected?
I did a skype test call and I couldn't hear a single thing.
can you follow these steps
then click options
the click audio settings
do you see headset microphone?
is automatically adjust microphone settings selected?
can you select
and speak into the microphone
and see whether you see the green bar going up and down?
I see the bar, yes.
ok that means it's able to pick up the audio
click on Make a free test call
I couldn't hear my own voice.
could you hear "Welcome to the Skype..."
Yes I could hear the British voice, but I couldn't hear my voice.
can you click on start
then in the search box type sound recording
then do you see sound recorder at the top click on that
I see recording audio
instead of sound recording
sorry type sound recorder
I get a software that says my free demo has expired.
you don't see sound recorder?
it is a microphone?
no it's a program
is the icon a microphone?
Yeah I got it.
click on the image
That's what I meant
ok if you click on it, it says it's expired?
here's a picture
I accidentally clicked on a different software.
ok click on the right one
I clicked on it, and I tried a record and NOTHING was being recorded
can't think of anything else
how long did you have the headset for?
I got it in February.
the only way to confirm whether it's the unit is to see if it works on your friends computer
if it doesn't then it's definately a fault with the unit
okay thanks for your help.