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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37491
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I just submitted a question with a long explanation of the

This answer was rated:

I just submitted a question with a long explanation of the problem. Did it get to anyone??? I hope so because I would hate to have to explain this all over again
Hi, I will assist,

I'm sorry about the issue. I just got your question. Is this Adobe Flash Player or Adobe Reader, etc.? Do you have windows xp, vista, or 7, or Mac computer?

Can we do a screen sharing session, so I can check/fix this issue directly for you?

Please let me know. Thank you
Customer: replied 4 years ago.

Did you just get my answer? It didn't show anything after I sent it


 

Yes, I saw your question. Did you see my previous 3 questions? Please answer via this web page. Thank you,

Is this Adobe Flash Player or Adobe Reader, etc.? Do you have windows xp, vista, or 7, or Mac computer?

Can we do a screen sharing session, so I can check/fix this issue directly for you?
Customer: replied 4 years ago.

Just answered your questions for a second time. I clicked on 'reply to expert' and I am getting this screen back. Are you getting my response to your 3 questions?

I'm sorry, I don't see it. I'm not sure why you are able to reply with "Just answered your questions for a second time. I clicked on 'reply to expert' and I am getting this screen back. Are you getting my response to your 3 questions?", but not able to answer my questions. You would reply the same way.

But please click on the website below and allow the screenconnect sharing program to run, so I can chat with you and help you directly:

http://67.192.95.188:8040/?Session=a1e47b74-f5ab-4601-b80b-644ab9c653ab&SUPPORT=JAVAW

Thank you
Customer: replied 4 years ago.

I have Windows 7. I need Adobe reader and all it's components. What is screen sharing?

With screen sharing, you and I can see the computer's screen together, then I will fix the issue directly for you. Thank you
Customer: replied 4 years ago.

I am guessing that is safe (I mean as far as does not open my computer to anyone who wants to get in there?) This might seem like a stupid question but I don't understand a lot of that.


If it is safe, then let's do that

Yes, it is safe; you can see everything I do on the screen, and I will chat with you also.

Please click on the website below and allow the screenconnect sharing program to run, so I can chat with you and help you directly:

http://67.192.95.188:8040/?Session=a1e47b74-f5ab-4601-b80b-644ab9c653ab&SUPPORT=JAVAW

Thank you

I have resolved the issue via remote support. If you need anything else, please let me know any time. Also, please rate my service. Thank you very much.

 

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