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Ask Hans Uebelhoer Your Own Question
Hans Uebelhoer
Hans Uebelhoer, Computer Specialist
Category: Computer
Satisfied Customers: 1435
Experience:  Associates in Computer Sciences ; Cisco Product Expert.
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i can not get rabbit tv to download

This answer was rated:

i can not get rabbit tv to download

Hans Uebelhoer :

Hello my name is XXXXX XXXXX I will assist you today. Please let me know when you are ready to start.

Customer:

ok lets start

Customer:

hello

Hans Uebelhoer :

HI

Hans Uebelhoer :

I am here

Hans Uebelhoer :

Lets start

Customer:

ok

Hans Uebelhoer :

Now, have you purchased the Rabbit TV USB from the Website

Hans Uebelhoer :

or from a store

Customer:

web site

Hans Uebelhoer :

OK, and do you have the Rabbit TV plugged into a USB port on your comuter now?

Customer:

no..wait ..it was on tv

Customer:

yes it is

Hans Uebelhoer :

Ok either way is fine.

Hans Uebelhoer :

Ok

Hans Uebelhoer :

now please go to Start button in bottom left corner of windows screen > choose Computer

Hans Uebelhoer :

When the computer screen opens you will see yoru drives listed such as the D: drive for DVD and the C: drive

Hans Uebelhoer :

Do you see the Rabbit TV listed there?

Customer:

ok

Customer:

yes

Hans Uebelhoer :

Pleased double click on it

Hans Uebelhoer :

Is the Rabbit TV starting up

Customer:

ok i get as far as the video n after that is over i can't x it out to continue the registration

Customer:

it did start n i filled out the account form n then a video started, after it was over it covered the registration form n i can't get it off

Customer:

hello

Hans Uebelhoer :

ok are you able to drag

Hans Uebelhoer :

the registeration form from behind it

Customer:

let me try

Customer:

no i can't

Hans Uebelhoer :

If you look on the start bar at the bottom. do you see 2 seperate icons. 1 for the form and 1 for the video?

Customer:

ok let me look

Customer:

no i don't see it

Hans Uebelhoer :

and you dont see any X on the video at all

Customer:

sure don't

Hans Uebelhoer :

Ok please try this

Hans Uebelhoer :

Hit the following keys at the same time CTRL + ALT + DELETE when a menu pops up Choose "Start Task Manager"

Hans Uebelhoer :

Let me know once you have taks manager up

Customer:

but it will turn my pc off

Hans Uebelhoer :

no

Customer:

ok i'll try

Customer:

ok got it

Hans Uebelhoer :

OK now on the task manager there are some tabs at the top the first tab is applications

Hans Uebelhoer :

what do you see listed in that list

Customer:

chatting with u...pc.....rabbit tv

Hans Uebelhoer :

ok click on Rabbit TV. Then choose End Task at the bottom right side

Hans Uebelhoer :

then go back to rabbit tv and double click on it and see if you can register again

Customer:

ok

Customer:

rabbit tv is gone

Hans Uebelhoer :

Ok unplug

Hans Uebelhoer :

and plug back in

Customer:

got it back but the video is on n over the form

Hans Uebelhoer :

ok have you tried to let the video complete

Hans Uebelhoer :

maybe it will go away once its completed

Customer:

yes

Customer:

no it stays

Hans Uebelhoer :

Ok you likely have a bad Rabbit TV USB device.

Hans Uebelhoer :

You can call this number

Hans Uebelhoer :

1-855-235-2084

Hans Uebelhoer :

to have it replaced.

Customer:

thank you very much,u have helped me alot

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