I have a cradle point MBR900. How do I reset the password.

Question

I have a cradle point MBR900. How do I reset the password. We are not able to
use our wireless devises and log into it.

Specialist Sean S. · Accepted Answer

Specialist Sean S. :

Good afternoon

Specialist Sean S. :

My name is Sean and I look forward to helping you solve this

Specialist Sean S. :

The current time where I am is 2:32 p.m.

Customer:

We are on the same time.

Specialist Sean S. :

Here's where your default password XXXXX:

find this label on the bottom of your router

Specialist Sean S. :

If you go to this link ---->
http://www.cradlepoint.com/sites/default/files/productdocs/CradlePoint_MBR90_QuickStartGuide_sm.pdf
[http://www.cradlepoint.com/sites/default/files/productdocs/CradlePoint_MBR90_QuickStartGuide_sm.pdf]

Specialist Sean S. :

You can see a picture of it if you scroll to the right

Specialist Sean S. :

Is this the password XXXXX looking for? If not, let me know

Customer:

I am looking at the bottom of my router, and it doesn't have anything that says:
default password.

Specialist Sean S. :

It should be on the barcode picture

Specialist Sean S. :

Is it not there?

Customer:

In the same space on mine it has: WLAN MAC Address(NNN) NNN-NNNN48bb

Specialist Sean S. :

I see

Specialist Sean S. :

Have you set a password XXXXX it in the past?

Specialist Sean S. :

or at anytime?

Customer:

The picture you sent me is for a MBR90. Is that the same as a 900

Specialist Sean S. :

One moment

Customer:

It's been awile, but I pretty sure we set up a password XXXXX my daughter could
use her laptop.

Specialist Sean S. :

Oh, okay

Specialist Sean S. :

and I assume it's not currently working or you have forgotten it

Customer:

That's correct.

Specialist Sean S. :

I'm looking for the factory reset. One moment

Specialist Sean S. :

last 6 digits of MAC address is default password

Specialist Sean S. :

Try that

Customer:

The last six digits of the MAC address - I need to do that on my computer, not
the laptop?

Specialist Sean S. :

Use the device that you want to connect wirelessly

Customer:

My son tried that password XXXXX his phone and he did not get connected.

Specialist Sean S. :

okay

Specialist Sean S. :

can you go to your computer

Specialist Sean S. :

Is it connected to the router or the same internet service?

Customer:

Yes

Specialist Sean S. :

open up internet explorer

Specialist Sean S. :

and type 192.168.0.1

Specialist Sean S. :

Let me know if you get to the cradlepoint menu

Specialist Sean S. :

If it asks for a password, try pressing enter, 0000, or 1111

Customer:

I am on internet explorer now. Will I lose you.

Specialist Sean S. :

You shouldn't as long as this page stays up...for safe measures, press CTRL + D
to save the page

Specialist Sean S. :

It will be in your favorites

Customer:

There is list of items to choose from for router problems

Specialist Sean S. :

Okay, but it went to the site correctly?

Customer:

Yes

Specialist Sean S. :

Okay

Specialist Sean S. :

Can you see an option that allows you to change the password

Specialist Sean S. :

or reset it

Specialist Sean S. :

If you don't see anything, that's okay. We can reset it manually

Customer:

I'm sorry, the site is not a Cradlepoint site. Just a list of sites to assist
with router problems.

Specialist Sean S. :

Yes. It's not supposed to be the cradlepoint.com website. It's the internet
settings for your router

Specialist Sean S. :

But that's okay

Specialist Sean S. :

We'll do a manual reset

Specialist Sean S. :

I'm going to post the instructions from the CradlePoint website

Specialist Sean S. :

Please let me know if you have any questions

Specialist Sean S. :

Resolution:
Warning: Performing a Factory Reset will erase all configuration changes that
have been applied to the CradlePoint router.

1. Disconnect any devices that are connected physically to the CradlePoint,
    leave only the power cord connected to the router.

2. With the router power ON use a straightened paper clip to press and hold the
    Reset Button on the CradlePoint router for at least 30 seconds.

Allow approximately 1 minute for the router to initialize and complete it's boot
up cycle before attempting to reconnect to the router. The router has been
returned to the original factory configuration, so be sure to use the default
password XXXXX reconfigure WiFi security and/or any other configuration settings
needed.

Specialist Sean S. :

Once this is done, the router will be like new and you can set up the features
as you would like

Customer:

I see the reset button. I will follow the instructions and depress it for 30
sec. after disconnecting the other devices.

Specialist Sean S. :

okay

Specialist Sean S. :

This site will help you in setting it up again if you need it (articles are on
the lower half of the page) --->
http://www.cradlepoint.com/support/legacy/mbr900
[http://www.cradlepoint.com/support/legacy/mbr900]

Customer:

If I happen to lose you, thanks.

Specialist Sean S. :

No problem. Please remember to rate Positively when you are through so I will
get credit for helping you

Customer:

That page shows me what you showed me. I didn't see to put a new passord back
in?

Specialist Sean S. :

http://www.cradlepoint.com/products/small-business-home-office-routers/mbr900-cellular-router
[http://www.cradlepoint.com/products/small-business-home-office-routers/mbr900-cellular-router]

Specialist Sean S. :

click the tab that says "support & documents"

Specialist Sean S. :

I

Specialist Sean S. :

I'll await your reply once everything's done

Customer:

Thanks for all your help, I printed off the documents that should help me. I
will send in a excellent rating and hopefully all goes well to reset the router.

I have a cradle point MBR900. How do I reset the password.

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