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Answered in 3 minutes by:
2/6/2013
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 2,204
Experience: 15+ years IT experience. A+, Net+, Security+ certified
VerifiedSpecialist Sean S. :
Good evening
Specialist Sean S. :
My name is Sean and I look forward to helping you solve this
Specialist Sean S. :
The current time is 11:04 p.m. EST where I am
Specialist Sean S. :
This simple fix is called a power drain. It will release all the excess power that gets stored in the laptop which may have caused your computer’s hardware to malfunction. Simple hardware problems caused by excessive power supply can be solved by performing a power drain.
Just follow these steps:
- Shutdown the laptop/netbook.
- Unplug the AC power cord (charger) from the laptop and remove the battery. Be careful and make sure you dont break anything.
- Now with the battery and charger unplugged, just press and hold the power button of your computer for 20-30 seconds.
- Now release the power button, plug in the battery and turn on the computer. It should perform much better now.
Specialist Sean S. :
Please let me know the results of this. If it doesn't fix the issue, I'll continue support and go to the next solution. However, if it works fine now, please remember to rate Positively so I'll get credit for the time spent and good faith attempt to solve this issue
Specialist Sean S. :
Also, very worst case scenario, your computer is under warranty, and you can most likely get a new one shipped to your address if needed
Customer: Hi Sean,
Customer: Sean,
Customer: I am not on a laptop but an All In One...no battery!
Specialist Sean S. :
Okay. I apologize
Specialist Sean S. :
I'm going to opt-out and let another expert who is more qualified in this area assist you
Customer: No problem. Computer is off and plug is pulled.
Customer: Ok
Customer: Well it's going on midnight here - can someone get back to me in the morning? No one seems to be here and my screen says that the expert is offline.
Customer: Ok, well good night...I believe I've been left in limbo for now...
Nick H., IT Specialist
Category: Computer
Satisfied Customers: 8,276
Experience: CompTIA A+, MS Office, Outlook, Windows XP, Vista, 7
VerifiedHi and welcomed to JustAnswer.com
My name isXXXXX will assist you with your issues.
I am sorry that your home desktop is not working. Please disconnect the Power cord from the wall outlet. Press and hold the Power button for 30 seconds. Once done, connect the Power cord and turn on your desktop. See if it will turn on normally.
If that does not work, please hold Power button for 5-8 seconds until your computer turns off. Turn it back on and immediately tapping the F8 key on your keyboard for about 2-3 seconds. See if there is a menu comes up.
If the menu comes up, select Last Known Good Configuration option and press Enter. See if your computer will boot normally.
My name isXXXXX will assist you with your issues.
I am sorry that your home desktop is not working. Please disconnect the Power cord from the wall outlet. Press and hold the Power button for 30 seconds. Once done, connect the Power cord and turn on your desktop. See if it will turn on normally.
If that does not work, please hold Power button for 5-8 seconds until your computer turns off. Turn it back on and immediately tapping the F8 key on your keyboard for about 2-3 seconds. See if there is a menu comes up.
If the menu comes up, select Last Known Good Configuration option and press Enter. See if your computer will boot normally.
IMPORTANT: Please remember that I am not getting credit until you rate my answer 3 rating or higher. You are rating my service, not site-issues or the outcome/nature of this question.
Please let me know if this answer will work out. If does not work or you have any questions or concerns, PLEASE DO NOT RATE MY ANSWER YET! Reply to me by clicking on the Reply to Expert button so we can continue to work on this issue.
If my answer worked, please rate my service so I can get credit for my time. Tips and bonus are VERY APPRECIATED!
Thank you!
Nick
Nick H., IT Specialist
Category: Computer
Satisfied Customers: 8,276
Experience: CompTIA A+, MS Office, Outlook, Windows XP, Vista, 7
VerifiedNick H. and 87 other Computer Specialists are ready to help you
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