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I have an HP Pavilion dv3510nr Entertainment Notebook PC and…

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I have an HP Pavilion...
I have an HP Pavilion dv3510nr Entertainment Notebook PC and the card reader has stopped working. The card itself is fine and I have been using it on this computer for several years. Tried a card reader writer in usb port and that did not work either. Have tried restarting computer. Could not find and "card reader" driver on my devices. Says all... Read full answer
I have an HP Pavilion dv3510nr Entertainment Notebook PC and the card reader has stopped working. The card itself is fine and I have been using it on this computer for several years. Tried a card reader writer in usb port and that did not work either. Have tried restarting computer. Could not find and "card reader" driver on my devices. Says all devices are "working properly". How do I fix this problem???
Submitted: 6 years ago.Category: Computer
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Answered in 19 minutes by:
1/12/2013
Tech Support Specialist: Steve The IT Guy, Consultant replied 6 years ago
Steve The IT Guy
Steve The IT Guy, Consultant
Category: Computer
Satisfied Customers: 108
Experience: Former CIO, Working in IT since 1982. MS/CS Georgia Tech.
Verified
Is Windows Vista the 32 bit or 64 bit OS ?

The first thing to try is updating the driver from the HP website.

The fist link below is for the Vista 32 bit card reader driver, the second link is for the Vista 64 bit driver, followed by the steps to follow to navigate the HP site.

1. Vista 32-bit Card Reader Driver:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-66639-1&cc=us&dlc=en&lc=en&os=2093&product=3795282&sw_lang=

2. Vista 64-bit Card Reader Driver:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-66639-1&cc=us&dlc=en&lc=en&os=2100&product=3795282&sw_lang=

3. Navigating the HP Site to find the driver:

For your particular computer, you should go to:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3795282&lc=en&cc=us&dlc=en&lang=en&cc=us

From here, in the OS dropdown, select either Windows Vista or Windows Vista (64-bit).

Then select Drives - Storage and then select the card reader driver.

After you download and run the driver installer, reboot the computer, and try the card reader again.
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Customer reply replied 6 years ago


how do I determine which bit 32 or 64/

Tech Support Specialist: Steve The IT Guy, Consultant replied 6 years ago

To determine if you have 32-bit or 64-bit, go to the Windows Start menu and do the following:

Start -> Right-click on Computer -> Properties

 

Towards the middle of the page in the System section, look at the "System Type" value.

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Customer reply replied 6 years ago

Have installed the card reader driver, rebooted and still not working. Card is OK as works in camera and other computers.

Tech Support Specialist: Steve The IT Guy, Consultant replied 6 years ago

sounds like the card reader is bad then. it can be replaced.

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Customer reply replied 6 years ago


I have also tried a high speed card reader/writer in a usb port and computer still does not find or recognize the pictures so I think it is something else??

Tech Support Specialist: Steve The IT Guy, Consultant replied 6 years ago
if the card itself works in other card readers and the driver is up to date on computer with the card reader but it won't recognize any card, the card reader is bad.

other card readers not working via a USB port is another matter involving several layers, any one of which could be the problem.

if you know someone who is comfortable doing laptop repairs, it takes about 15 minutes to replace a card reader. it requires only removing the back cover, unplugging the existing reader, plugging in the new reader, and replacing the cover.
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