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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37837
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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no bootable device please restart system what does this mean

This answer was rated:

no bootable device please restart system what does this mean please thank you Claire

Viet - Computer Tech :

Hi, I will assist with this issue.

Viet - Computer Tech :

It looks like you have gotten a bad new computer; the hard drive could be bad.

Viet - Computer Tech :

What's the model of the computer?

Viet - Computer Tech :

Can you go to BIOS/Setup menu and see if the hard disk drive model (along with the cd/dvd drive model) is listed there?

Customer:

toshiba satellite

Customer:

when i switch computer on it says checking media (fail)

Customer:

then

Customer:

no bootable device - please restart sytstem

Customer:

where do i go to bios?

Viet - Computer Tech :

press key F1 or F2 when the toshiba logo appears on the screen right after turning on the laptop

Customer:

set up utility appeared

Viet - Computer Tech :

great, now check the boot/startup option...

Customer:

it says

Customer:

hdd/ssd usb odd lan which line do i press

Viet - Computer Tech :

hdd/ssd

Customer:

it is highlighted pressed enter

Viet - Computer Tech :

, then what do you see?

Customer:

nothing has changed f9 set up defaults f10 save and exit

Viet - Computer Tech :

how about pressing on odd?

Customer:

ok

Viet - Computer Tech :

Do you see any item next to hdd/sdd or next to usb or next to odd or next to LAN?

Customer:

no change

Viet - Computer Tech :

Do you see any item next to hdd/sdd or next to usb or next to odd or next to LAN?


Customer:

odd tsstcorp cddvdw sn-208ab (pm)

Customer:

lan efi network 0 for ipv4 (4c-72-b9-de-ea-52}

Viet - Computer Tech :

Now, it is showing the cd/dvd drive model tsstcorp cddvdw sn-208ab, but not the hdd/sdd (hard disk drive) model; this confirms the hard drive is damaged.

Viet - Computer Tech :

Are you able to return/exchange the computer?

Customer:

oops what now

Customer:

no

Viet - Computer Tech :

Then you can contact toshiba for warranty repair

Viet - Computer Tech :

0871(NNN) NNN-NNNN/p>

Customer:

i will have to find a computer repair shop

Viet - Computer Tech :

9.00am to 6pm, Monday to Friday

Viet - Computer Tech :

no, that will cost you

Viet - Computer Tech :

; this is a new computer, toshiba will repair free for you

Viet - Computer Tech :

by the way, was the computer dropped, etc.?

Customer:

it belongs to my daughter she says she didnt she was using skype when it froze

Viet - Computer Tech :

oh, sorry, then it's just a bad one

Customer:

the cat has stood on keyboard

Viet - Computer Tech :

usually that should not affect the hard drive, so unfortunately, you just got a bad one

Customer:

thank you for all your help

Viet - Computer Tech :

You're welcome. Just contact Toshiba for warranty repair. If you need anything else, please let me know any time. Also, I appreciate if you give me a positive feedback. Thank you very much,

Customer:

will do thank you again for all your help

Viet - Computer Tech :

You're welcome. Thank you,

Viet - Computer Tech and 8 other Computer Specialists are ready to help you