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My local area connection Packets sending but not receiving…

Customer Question
My local area connection Packets...
My local area connection Packets sending but not receiving
Submitted: 5 years ago.Category: Computer
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Answered in 5 minutes by:
12/1/2012
Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 18,775
Experience: Over 10 years of professional experience.
Verified
Greetings,

Please, don't forget that the deposit you placed to ask this question is not used to pay me until you rate my service. You are rating My Service and not this website itself or your actual issue.



Please, follow the instructions below:
- Click the Start button
- Click Run
- Type: cmd
- Click Ok
- In the black window type the following: NETSH int ip reset resetlog.txt
- Press Enter
- In the black window type the following: NETSH FIREWALL RESET
- Press Enter
- In the black window type the following: netsh winsock reset catalog
- Press Enter
- In the black window type the following: netsh advfirewall reset
- Press Enter
- Restart the computer

Verify that you can get online. If you cannot, please, continue below.

- Click the Start Button
- Click Run
- Type: CMD
- Hit Enter
- In the black window, type the following and press Enter: ipconfig
- Press Enter
- What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
- What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
- What does it say, replies or request timed outs?

Please, keep me updated on the status of your problem if there are any further issues. I will be available to respond.


Please, bookmark the following page if you ever want to work with me directly. Any new questions posted at the following page will be sent directly to me: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you,
- Jason

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Customer reply replied 5 years ago


when i did this step ( In the black window type the following: NETSH FIREWALL RESET) it shows me that Firewall was not done


 


this step also where not done ( In the black window type the following: netsh advfirewall reset)


 


i did the second procedure


 


(ipconfig) :


Connection specific DNS Suffix


IP Address : 192...... ( the IP)


Subnet Mask : 255. ... etc


Default Gateway: 192.... etc

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago

Please, do not abbreviate the answers. I need the full values.


- Click the Start Button
- Click Run
- Type: CMD
- Hit Enter
- In the black window, type the following and press Enter: ipconfig
- Press Enter
- What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
- What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
- What does it say, replies or request timed outs?


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Customer reply replied 5 years ago


for this ( - In the black box, type the following and press Enter: ping red.com)


it replies with : request could not find host red.com Please check the name and try again.


 


 


((im sorry for abbreviating because im not on the same computer , trying to catch up faster with you)))

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago

Thank you.

What are the answers to the other questions?

- What is shown for the IP Address, Subnet Mask & Default Gateway?

Does it reply after pinging 4.2.2.3 ?

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Customer reply replied 5 years ago

- What is shown for the IP Address, Subnet Mask & Default Gateway?


 


Windows IP Configuration


Ethernet adapter Local Area Connection:


Connection-specific DNS Suffix .:


IP Address ....................................: 192.168.1.102


Subnet Mask ................................: 255.255.255.0


Default Gateway ..........................: 192.168.1.1

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago

Type: ping 4.2.2.3
Press enter
What are the results?

Type: ping 192.168.1.1
Press Enter

What are the results?
Ask Your Own Computer Question
Customer reply replied 5 years ago


for ping 4.2.2.3


 


Pinging 4.2.2.3 with 32 bytes of data:


 


Request timed out.


Request timed out.


Request timed out.


Request timed out.


 


Ping Statistics for 4.2.2.3:


Packets: Sent=4, Received=0, Lost=4 (100% loss).


 


for ping 192.168.1.1


 


Pinging 192.168.1.1 with 32 bytes of data:


 


Request timed out.


Request timed out.


Request timed out.


Request timed out.


 


Ping Statistics for 192.168.1.1


Packets: Sent=4, Received=0, Lost=4 (100% loss).


 

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago

Please, follow the instructions below:
- Click the Start Button
- Click Run
- Type: devmgmt.msc
- Hit Enter
- Click the plus sign next to Network Adapters
- Right click the lan adapter icon
- Choose Uninstall. Uninstall Device.
- Right click another item in the list and choose "Scan for Hardware Changes"
- Choose to automatically install the device (click next > next > Finish)
- Restart the computer

Verify that you can access the Internet.

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Customer reply replied 5 years ago


i did all the steps and i have installed the realtek adapter , but after restart the computer detected an Ethernet Controller


 


need to be installed but could not find the software automaticlly

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago

I asked you to scan before rebooting.

Please, follow the instructions below:
- Click the Start Button
- Click Run
- Type: devmgmt.msc
- Hit Enter
- Right click the ethernet controller
- Choose Uninstall. Uninstall Device.
- Right click another item in the list and choose "Scan for Hardware Changes"
- Choose to automatically install the device (click next > next > Finish)
- Restart the computer

Verify that you can access the Internet.

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Customer reply replied 5 years ago


Im sorry


 


i did exactly what you told me but the Wizard could not find the software

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago
Please, follow the instructions below:
- Click the Start Button
- Click Run
- Type: devmgmt.msc
- Hit Enter
- Right click the ethernet controller
- Choose Properties
- Click the Details tab
- Choose "Hardware ID" in the pull down menu

What is listed in the first line?
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Customer reply replied 5 years ago


PCI\VEN_1A47&DEV_0003&SUBSYS_02000000&REV_00

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago

I cannot find taht ID.

Please, verify that it is correct.

What is showing for the device ID?
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Customer reply replied 5 years ago

PCI\VEN_1A47&DEV_0003&SUBSYS_02000000&REV_00\4&CF81C54&0&10F0

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago


That is a wireless adapter and not a Lan connector.

Can you get online while plugging your computer into the router?
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Customer reply replied 5 years ago


ok


 


then the RealTek RTL8139/810x is succefully installed


but still the same problem with the internet

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago

Thank you.

Please, follow the instructions below one more time:
- Click the Start button
- Click Run
- Type: cmd
- Click OK
- In the black window type the following: NETSH int ip reset resetlog.txt
- Press Enter
- In the black window type the following: NETSH FIREWALL RESET
- Press Enter
- In the black window type the following: netsh winsock reset catalog
- Press Enter
- In the black window type the following: netsh advfirewall reset
- Press Enter

Restart the computer and verify that you can access the Internet.

If you still cannot access the Internet, please, continue below after the reboot.



- In the black window, type the following and press Enter: ipconfig
- Press Enter
- What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
- What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
- What does it say, replies or request timed outs?
Ask Your Own Computer Question
Customer reply replied 5 years ago


this command ( - In the black window type the following: netsh advfirewall reset)


replies with :


The following command was not found: advfirewall reset

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago

Thank you.

Please, continue.
Ask Your Own Computer Question
Customer reply replied 5 years ago

 


Windows IP Configuration


Ethernet adapter Local Area Connection:


Connection-specific DNS Suffix .:


IP Address ....................................: 192.168.1.102


Subnet Mask ................................: 255.255.255.0


Default Gateway ..........................: 192.168.1.1


 


for ping 4.2.2.3


 


Pinging 4.2.2.3 with 32 bytes of data:


 


Request timed out.


Request timed out.


Request timed out.


Request timed out.


 


Ping Statistics for 4.2.2.3:


Packets: Sent=4, Received=0, Lost=4 (100% loss).


 


ping red.com


Ping request could not find host red.com Please check the name and try again.


 


 


 

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago

Just to be clear, you stated that this is a new installation of Windows. Is that correct?
Ask Your Own Computer Question
Customer reply replied 5 years ago


yes , and its windows xp prof.


 


i did format the c drive , and installed windows xp.


 


the internet was working before .

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago

Please, replace the ethernet cable with a different one and verify that it is not an issue with that.
Ask Your Own Computer Question
Customer reply replied 5 years ago


i have replaced the cable still the same

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago

You may have a faulted networking card.

Do you have another network card that you can install and check?
Ask Your Own Computer Question
Customer reply replied 5 years ago


Oh , i dont have another card , can you find me the driver of the wireless card that been showed before ?


 

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago
That is a great idea.

I thought that you were giving me the wrong hardware ID. So there is still an 'ethernet controller' or network controller showing in the device manager?

I will locate that driver for you right now.

Ask Your Own Computer Question
Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago


Here are the drivers: http://wikisend.com/download/275526/wifi.zip

Download that file and extract all the files to a folder.

Go back to the device manager, right click the controller, choose update software > No Not at this time > Next > Install from a list or specific location ( Advanced ) > Next > Don't Search.... > Next > Network Adapter > Next > Have Disk > Browse > Navigate to the folder you saved the fileS to > OPEN > OK > Choose the card in the list > Next > Next > Finish

Now you can connect wirelessly.

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Customer reply replied 5 years ago


Thank you very much , and im sorry


 


would you tell me how to connect wirelessly step by step

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago

No worries.

Were you able to install those drivers?

What is the brand and model name of your wireless router?
Ask Your Own Computer Question
Customer reply replied 5 years ago


yes installation done


 


wireless router is LINKSYS

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago

Fantastic :)

Near the clock, in the taskbar, right click the wireless icon and choose "View Wireless Networks. Choose your wireless signal and connect.

If you need the network name and password, follow the instructions below.

On a computer that is connected to the router, perform the steps below:
- Click the following link ---> http://192.168.1.1
Leave the username blank
The default password is admin
(if that does let you in, use admin for the username and admin for the password)
- Click the Wireless link (your network name is displayed here)
- Click the Wireless security link (your wireless password is displayed here)


Using the network name and password that you obtained from the instructions above, reconnect to the wireless signal.
Ask Your Own Computer Question
Customer reply replied 5 years ago


wireless icon is not showed

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago

Please, try this:
- Click the Start button
- Click Run
- Type: ncpa.cpL
- Click Ok
- Right click the wireless icon and choose "View Available Wireless Networks"
Ask Your Own Computer Question
Customer reply replied 5 years ago


there i have only the local area connection

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago

When you go to the device manager, does the wireless adapter show that it is working?

You may need to reboot the computer once.
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Customer reply replied 5 years ago


yes but its under the System Devices

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago
What is the full name of the device? (What is it listed as)?
Ask Your Own Computer Question
Customer reply replied 5 years ago


3DSP WLAN and Bluetooth Card


 


listed as System Devices

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago

Please, check one more thing.

Please, ping 192.168.1.1

Do you get responses that way?

ping 192.168.1.1


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Customer reply replied 5 years ago

 


Pinging 192.168.1.1 with 32 bytes of data:


 


Destination host unreachable.


Destination host unreachable.


Destination host unreachable.


Destination host unreachable.


 


Ping Statistics for 192.168.1.1:


Packets: Sent=4, Received=0, Lost=4 (100% loss).

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago

What is the ip address and gateway of a different computer on your network? One that works.
Ask Your Own Computer Question
Customer reply replied 5 years ago


this is the ipconfig from this computer that im using now :


 


Microsoft Windows [Version 6.0.6002] Copyright (c) 2006 Microsoft Corporation. All rights reserved.


C:\Users\alrumaithy>ipconfig


Windows IP Configuration


Wireless LAN adapter Wireless Network Connection:


Connection-specific DNS Suffix . : mshome.net Link-local IPv6 Address . . . . . : fe80::6d4c:417f:655c:80c2%11 IPv4 Address. . . . . . . . . . . : 192.168.1.106 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1


Ethernet adapter Local Area Connection:


Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . :


Tunnel adapter Local Area Connection* 6:


Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . :


Tunnel adapter Local Area Connection* 7:


Connection-specific DNS Suffix . : IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:c8b:467:3f57:fe95 Link-local IPv6 Address . . . . . : fe80::c8b:467:3f57:fe95%12 Default Gateway . . . . . . . . . : ::


Tunnel adapter Local Area Connection* 14:


Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . :


Tunnel adapter Local Area Connection* 13:


Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : mshome.net


Tunnel adapter Local Area Connection* 15:


Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . :


C:\Users\alrumaithy>

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago

Double click the 3DSP WLAN and Bluetooth Card device in the device manager.

Is it showing as it is working properly?
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Customer reply replied 5 years ago


yes it says that This device is working properly


 


i think , do i need to creat a new connection ( wireless connection ) ?

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago

Yes, you do have to create a new wireless connection. Do you see a link or button for that?

Ask Your Own Computer Question
Customer reply replied 5 years ago


I mean from the New Connection wizard in the Network Connection window

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago
Please, do that.
Ask Your Own Computer Question
Customer reply replied 5 years ago


alright , please would you please tell me how to creat that step by step because i dont want to do any mistakes any more


thank you

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago

Please, try this:
- Click the Start button
- Click Run
- Type: ncpa.cpL
- Click Ok
- Right click the wireless icon and choose "View Available Wireless Networks"

Choose your network and continue.
Ask Your Own Computer Question
Customer reply replied 5 years ago


this part is not avaiable ( wireless icon )


 


is there any thing to do or to creat to make this icon shows , do i need to creat a new connection icon or anything

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago
Which icons are showing?
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Customer reply replied 5 years ago


Local Area Connection ,


 

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago
That is odd.

Please, reboot the computer one last time and see if another icons shows up in that same window.
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Customer reply replied 5 years ago

still the same and here is my desktop pic to make sure by ur self of what i got


 


http://s18.postimage.org/mxfbyuo7t/computerpic.jpg

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago

It looks like you do not have the network cable plugged in.

Please, take a picture of the device manager showing me the wireless item.

Thank you.
Ask Your Own Computer Question
Customer reply replied 5 years ago


yes i unplugged it to get the wireless


any way this is the pics u asked


 


http://postimage.org/image/gsk5ag4kr/


 


also some pics might help


 


http://postimage.org/image/jlakg7r1z/


 


http://postimage.org/image/t6jhurw9h/

Tech Support Specialist: Jason Jones, Computer Expert replied 5 years ago
I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

I wish you luck,
- Jason
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Customer reply replied 5 years ago


well , thank you Jason , i have run out of charge i need to sleep , i will burn this desktop by tomorrow


 


 

Tech Support Specialist: Maggie P, Computer Support Specialist replied 5 years ago
Maggie P
Maggie P, Computer Support Specialist
Category: Computer
Satisfied Customers: 527
Experience: 30+yrs computer experience, HNC Computing, Microsoft Certified Professional, CompTia A+, ASAP, UNITE
Verified
Hello,

My name is Maggie and I will be happy to continue troubleshooting your wireless issues. I understand you have gone for some sleep but when you are ready to continue please let me know the make and model number of the computer and whether the wireless card came with it or not.
Ask Your Own Computer Question
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Maggie P
Maggie P
Maggie P, Computer Support Specialist
Category: Computer
Satisfied Customers: 527
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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