My mother had her Gmail acccount disabled because she entered…

Question

My mother had her Gmail acccount disabled because she entered a wrong birth date
when registering. I understand that this can be resolved by making a purchase
with a credit card. Where do I make this purchase? With google wallet? Or is
there a form I can fill out.

jctservice · Accepted Answer

jctservice :

Hi there! I'm Joey, and I'm happy to assist you today!

jctservice :

You are correct, you can verify with a credit card. I will help you with the
process!

Customer:

thank you

jctservice :

Do you have the username and password XXXXX the account?

Customer:

yes

jctservice :

ok -- and has it been less than 30 days since the account was created (or the
age was changed)

Customer:

no, it has been more than 30 days since the account was created

jctservice :

was the age incorrect then, or was it recently changed?

jctservice :

Google deletes disabled accounts after 30 days.... but, depending on when they
ran the verification process, you may be able to re-activate, so lets give it a
try.

Customer:

yes, i believe so. She has recently purchased a new computer but she did not
re-register her for her gmail account. she typed her user name and password
XXXXX it came up no problem

jctservice :

ok. Let's give it a try. what it is supposed to do is walk you through
verification when you sign in.. if it doesn't, we can try another way:

jctservice :

so, go ahead and sign into gmail using her account normally, and let me know
what result you ge

jctservice :

get

Customer:

yes please...This just happened 3 days ago

jctservice :

ok then we should have plenty of time to resolve!

Customer:

it says: this gmail account has been disabled you will not be able to use it.
you do not meet the age qualification....there is more.

Customer:

Multiple requests for this account were created, but all have been rejected.
This is typically due to inaccurate or incomplete information. You cansubmit a
new request
[https://www.google.com/accountdisabled/select?duid=AKGifSXOCeG-x_7myvfgKStzFVGmvVRa40VJtBSpgfLnmeieBy9Jpo0pN2fUyvPXdx-UVd4v2TfJ3JIexHN9MyKKoeJxVty5iA%3D%3D&hl=en&request=AKGifSXqwTtcx_IA_KXf6Jc3IAHGoErXXsFEfIObGQ-9vdco-KsVTnnl_4MIKSb-o2XW8JUClNyq]
if desired. To learn more about this process, click here
[http://www.google.com/support/accounts/?p=age_verification&hl=en].

jctservice :

are you able to copy and paste the text?

Customer:

the last part was....i can do the first one..hold on

jctservice :

ok, from there, can you click "submit a new request"

jctservice :

(thats ok, that's what i needed)

Customer:

[//f01.justanswer.com/ref/https_www.google.com/images/icons/feature/key-y32.png]
[//f01.justanswer.com/ref/https_www.google.com/images/icons/feature/key-y32.png]Full
Size Image
[//f01.justanswer.com/ref/https_www.google.com/images/icons/feature/key-y32.png]

The Google Account forXXX@XXXXXX.XXX has been disabled.

You will not be able to sign in to this account or use it to access any Google
products or services.

You do not meet the age requirements for a Google Account. This account will be
deleted in 28 days unless the birthday you entered was incorrect and you submit
proof that you are 13 years old or older. Learn more.
[http://www.google.com/support/accounts/?p=age_verification&hl=en]

Multiple requests for this account were created, but all have been rejected.
This is typically due to inaccurate or incomplete information. You cansubmit a
new request
[https://www.google.com/accountdisabled/select?duid=AKGifSXOCeG-x_7myvfgKStzFVGmvVRa40VJtBSpgfLnmeieBy9Jpo0pN2fUyvPXdx-UVd4v2TfJ3JIexHN9MyKKoeJxVty5iA%3D%3D&hl=en&request=AKGifSXqwTtcx_IA_KXf6Jc3IAHGoErXXsFEfIObGQ-9vdco-KsVTnnl_4MIKSb-o2XW8JUClNyq]
if desired. To learn more about this process, click here
[http://www.google.com/support/accounts/?p=age_verification&hl=en].

jctservice :

Thank you!

jctservice :

Click the link for "submit a new request"

jctservice :

you should get a page asking for the correct birthday, and a link to "use my
credit card" and be charged $0.30

Customer:

i think i got it...i will let you know in a few

jctservice :

prefect. there have been issues where people DON'T get that link to the request
form and that really causes a hassle!

Customer:

that is it...that is what was going on...ok sale has been accepted. i am going
to try signing in ...

jctservice :

perfect. it can take a few minutes, but it will probably work right away

jctservice :

when people don't get the form -- the just get the page explaining that they
SHOULD get a form.

Customer:

made a mistake....they are not accepting payment...let me review this payment
again...hold please

jctservice :

sure thing, take your time

Customer:

all is good with the world...my mother has her gmail back. Thank you very much
for your assistance

Customer:

will the credit card be charged for the balance of $43.00

jctservice :

Great! So glad that worked for you! The remainder of the charge will come
through shortly...

jctservice :

If you have any further questions, please feel free to let me know… Just REPLY
here at any time.

Thanks for using JustAnswer and have a great day!
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always appreciated!

Customer:

I most certainly will. The payment of $48.00 is good for how long?

jctservice :

If you chose the subscription model -- it would be based on what you selected

jctservice :

you can cancel at any time I believe

Customer:

ok thank you

jctservice :

You are welcome

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