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Don
Don, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 0
Experience:  M.S of Both Hardware and Software Engineering. 10+ years of computer advanced user.
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PROBLEM: Web pages load very slowly or "time out" on all 3

Customer Question

PROBLEM: Web pages load very slowly or "time out" on all 3 of my browsers (IE, Firefox & G.Chrome) Win7Pro/64bit (up to date), PC is 3yrs old; 2.4Mhz AMD tri-core processor, 4G ram. Internet speed tests OK @ 6.8Megs w/ CentryLink (new modem) hard wired. Device Mgr is clean. Virus Scan & MalwareBytes is clean. Copius room on new 1.5TB harddrive that started great about a month ago. Memory tests OK.
Have RESET browser 3x.
I suspect:
A) Some setting was changed by "Open DNS" or UTorrent, so I uninstalled both.
B) Bad graphics card (all other graphics on my PC are running OK)
[email protected]
Submitted: 4 years ago.
Category: Computer
Expert:  Don replied 4 years ago.

Don :

Hi Customer,

Don :

I would like you to describe your network environment for me please. Is your computer connected through a router or a cable modem? We should do some test to pinpoint the problem to either the network (router, modem) or this particular computer.

Don :

The problem is most likely caused by dns settings in your network configuration. If you connected to router the dns is probably your router's ip address, and if you directly connected to modem the dns is received by your ISP. And you mentioned "Open DNS”, so I assume your dns is set to what they specified. If you can find what your current dns is and try to ping the server, maybe you can find your problem.

Customer :

The CenturyLink DSL line connects to a new modem, connects to a 4x router. Other computers in the house are running fine, so it's likely settings in my PC. using IPCONFIG: IPv4 address = 192.168.1.2 Subnet mask 255.255.255.0 default gateway 192.168.1.1

Customer :

I can ping both addresses Ok

Customer :

The DNS suffix / Link-local IPv6 address is fe80::8944:bedd:e6df:2e93%10

Customer :

Tunnel adapter isatap. {A87C9C61-5682-4956-8044-B4A432C3323C} Media State: Media Disconnected so there is NO Connection-specific DNS Suffix

Customer :

Tunnel adapter LAC 11: Connect-specific DNS Suffix: (blank) IPv6 address: 2001:0:9d38:6aba8:344e:2a5b:bcfd:8351

Customer :

Link-Local IPv6 address: fe80::344e:2a5b:bcfd:8351%12

Customer :

Default Gateway ::

Customer :

Tunnel adapter 6T04 Adapter, Media State: Media Disconnected Connect-specific DNS Suffix: (blank)

Expert:  arsufi2002 replied 4 years ago.
It seems my fellow expert is offline. I am Fiyaz, i shall assist you on this

Could you check the status on windows safe mode with networking option

To load windows on safe mode:
1: Restart / power on computer
2: Tap F8 key until soon after the initial screen and repeat process until you get
Windows Advanced Boot Option window
3: Select Safe mode with networking , press enter key
It loads windows on safe mode. Now check if you get better internet performance here.

Please reply
Expert:  Don replied 4 years ago.
Thank you for your reply. If other computers are fine, and it happened to all 3 of your browsers. My first thought is there is some software or application intervening your internet.

So I want you to boot into the safe mode with network and see if the problem gets away. If it does, then you should check your startup list using "msconfig". Pay more attention on those items whose manufacturer column is "unknown".
Customer: replied 4 years ago.

SOLVED by reloading my O/S