For Online Computer Support, Ask a Computer Technician
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Can you provide more information? This is something that you downloaded? Or someone called you and told you about an issue with your computer?
I was online playing a game when this popped up on my screen saying I hand downloaded copyrighted mp3 or music or software.
Ok. I'm going to refer you to a computer expert who can walk you through how to make sure there aren't any viruses or spyware on your computer. I apologize for the delay.
Good luck. Have a good day.
how long do I have to wait for this computer expert to assist?
You'll be notified. You don't have to wait, but it shouldn't be that long.
Wes; I cannot get to my desktop or do anything else. That is the problem. The minute I log in, my computer goes directly to this green dot money pak screen and it has locked my computer. This is why I contacted here to get help in unlocking my computer. I do have malwarebytes already on this computer.
yes it will come up right away in safe mode, safemode with networking, but in safe mode with command prompt I get the command window but I don't seem to be able to apply any commands at all.
Wes; thank you very much it does appear to be corrected, I will keep the ideas for repair which you provided in memeory if I should ever need them again.