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Here was his response to my second attempt to give him what he wants.
Sorry Teresa, still wrong. Looking for the settings that clear the cookies/cache
That is the screen shot I sent him, and I still received the answer that I sent you last. Is there a place on the computer that you can go and see the actual settings on the computer for the cookies and cache?
I have done that but I do not see any "settings" in that box. I see only information about what is stored, how many days before dumping history, etc. I see nothing about cookies or cache settings
In my computer. I am so frustrated after hours of dealing with this I may not have made myself clear. Let me try once more.
first instruction received: do a screen shot of the settings on your computer for the cookies and cache. I sent him the page with delete browing history.
His response: Teresa, the screen shot is incorrect. The screen shot should show the settings
I sent him another screen shot of of the page where you can set your bar toggle to go from low to high for security and to limit the types of cookies you receive
His next response: Sorry Teresa, still wrong. Looking for the settings that clear the cookies/cache
That's where we are now. I went back in and didn't see the other screen I thought I had sent him...being the one that comes after delete browser history and all the items are checked and can be unchecked if need be. I am not sure if I didn't send it properly or if it did send and this program they use doesn't show all sends. I'm so freaking tired now I just don't know. So...do you think that is the page he is looking for??