Computer

I have a PC running XP SP3, 16 MB of ram and all the icon on…

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I have a PC running...
I have a PC running XP SP3, 16 MB of ram and all the icon on my desktop keep getting scrambled. Now I'm one of these old guys with a lousy memory so I have a couple dozen icons on my desktop so this is real confusing.

What's wrong?
What do I need to do?

I'm not afraid of tinkering I used to tech support before I had my... Read full answer
I have a PC running XP SP3, 16 MB of ram and all the icon on my desktop keep getting scrambled. Now I'm one of these old guys with a lousy memory so I have a couple dozen icons on my desktop so this is real confusing.

What's wrong?
What do I need to do?

I'm not afraid of tinkering I used to tech support before I had my strokes.
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Ask Your Own Computer Question
Answered in 9 minutes by:
7/13/2012
Jess
Jess, Computer Support Specialist
Category: Computer
Satisfied Customers: 9,097
Experience: Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer
Verified
Hi, welcome and thank you for your question. My name is XXXXX XXXXX I am glad to assist you today.

What did you mean by your desktop icons are scrambled? You arrange them but when you restart, they do not show like the last you set them before you restart?


Please let me know so that I can help you further.

Best regards,
Jess
Ask Your Own Computer Question
Customer reply replied 6 years ago
I arrange them then when I open of close a program that refreshes the screen they go all coo coo out of order again.
Thank you for that information.

First, please bookmark this page or add to favorites so that you can get back to me easily any time.


Please do the following cleanup procedures to ensure that your computer is clean, safe, optimized and registry-error free.

A. Cleanup with CCleaner

NOTE: If you are using a program named Roboform, please do not proceed with CCleaner cleanup. Roboform Data will be removed by CCleaner.

Please download the FREE version of CCleaner from this link:

Download FREE CCleaner Here or this link http://www.piriform.com/ccleaner/download/standard

After you download the free tool, install it and run the scans and tests. By default, it runs CLEANER to cleanup from all system mess which includes all unwanted files, temporary files, temporary internet files, orphaned files and more. Make sure that all this mess that the Cleaner program has detected is removed. This will free up some space in your hard drive while speeding up your system as well.

Next, run REGISTRY Cleaner and fix the found problems. Run this REGISTRY cleaner several times and fix the issues until no issues will be found.

In order to run the Registry cleanup mode, open CCleaner, then look at the left panel of the CCleaner window. Locate and click the Registry link there and that should give you the Registry cleanup mode. Then click on the Scan for issues button. When the scan reached 100%, click FIX issues to remove the errors from your system. Then click the Scan for issues again then FIX whenever issues are still found. When no issues are found, close CCleaner.

B. Cleanup with Malwarebytes Antimalware

Please download the FREE version of Malwarebyte from this link:

Download FREE Malwarebytes Antimalware Here

After you download it, please install. During the FIRST RUN, when you are prompted for a TRIAL, you can just DECLINE. Then let it UPDATE.

After the updates are installed, please perform a QUICK SCAN. Then REMOVE all malicious files found and restart your computer as part of the removal process.

After the cleanup and the final restart, please check if the problem with your desktop icons is gone.


Please rate my answer with 3 or more stars/smileys if this helped. Keep me posted with your results so that I can help you further. If you have further question, please use the Continue the Conversation tab to reply to me.

Best regards,
Jess
Ask Your Own Computer Question
Customer reply replied 6 years ago
Okay. will do and I'll get back to you.
Yes, please take your time and let me know your results so that I can help you further.

Regards,
Jess
Ask Your Own Computer Question
Customer reply replied 6 years ago
Looks like that did the trick I got...


Registry Keys Detected: 1


HKCU\SOFTWARE\CLASSES\CLSID\{42AEDC87-2188-41FD-B9A3-0C966FEABEC1}\INPROCSERVER32 (Trojan.Zaccess) -> Quarantined and deleted successfully.


 


Registry Values Detected: 1


HKCU\SOFTWARE\CLASSES\CLSID\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InprocServer32| (Trojan.Zaccess) -> Data: C:\Documents and Settings\John\Local Settings\Application Data\{a39b1b13-853a-84a1-6dee-eddb190a3085}\n. -> Quarantined and deleted successfully.


 


Registry Data Items Detected: 1


HKCR\CLSID\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32| (Trojan.Zaccess) -> Bad: (\\.\globalroot\systemroot\Installer\{a39b1b13-853a-84a1-6dee-eddb190a3085}\n.) Good: (wbemess.dll) -> Quarantined and repaired successfully.


 


Folders Detected: 0


(No malicious items detected)


 


Files Detected: 2


C:\WINDOWS\Installer\{a39b1b13-853a-84a1-6dee-eddb190a3085}\U\[email protected] (Rootkit.0Access) -> Quarantined and deleted successfully.


C:\WINDOWS\Installer\{a39b1b13-853a-84a1-6dee-eddb190a3085}\U\[email protected] (Rootkit.0Access) -> Quarantined and deleted successfully.


 


(end)



Things seem to be working well right now. I put the desktop icons back where they should and they didn't get re-scrambled, thanks.
Thank you for writing back.

I am glad that your computer is now working fine after the cleanup procedures.


Please rate my answer with 3 or more stars/smileys if this helped. Keep me posted with your results so that I can help you further. If you have further question, please use the Continue the Conversation tab to reply to me.

Best regards,
Jess
Jess
Jess, Computer Support Specialist
Category: Computer
Satisfied Customers: 9,097
Experience: Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer
Verified
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