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lifesaver, Computer Software Engineer
Category: Computer
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Experience:  Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.
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Cannot open Google website

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I can't access Google from Internet Explorer. IGoogle is my home page and I have Gmail so I have to go to take a back road through Yahoo to get my email and websites. When I click on Internet Explorer I get a message saying Internet Explorer cannot access Google. And that it is looking for a resolution but no resolution comes up.  So when I cancel the message it starts a loop running the same message over and over. I can't think of any updates or changes I've made since this started two days ago. I ran my security program and there were no viruses, etc. I can get Google Earth - just not Google or IGoogle.

Welcome to JustAnswer!

Seems like a DNS issue.

Please try this

In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
Select Delete Browsing History.
Select the checkbox next to "Temporary Internet Files."
Click Delete.
It can take several minutes for the cache history to be deleted. Once the files have been deleted, click Okay.

Next restart internet explorer and try to access Google.

Customer: replied 5 years ago.

I'm not sure how to restart IE entirely without losing this page.

Bookmark this page (press CTRL+D) or just login back to and visit your my questions page.

Customer: replied 5 years ago.

When I restarted Internet Explorer, I got the message again. Here it is exactly: “INTERNET EXPLORER HAS STOPPED WORKING. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." The solution was things I already tried, like "Retry access."

Click the Start->all Programs.
Select Accessories.
Right click Command Prompt and select run as administrator.
Type 'ipconfig /flushdns' (without quotes)!
Press Enter on your keyboard.

Restart system n check.

Customer: replied 5 years ago.

It still is coming back with the same "Internet Explorer has stopped working" message.

Are you on a different computer now?

Please try this: click start search .in search box type inetcpl.cpl and press enter.

Internet options will appear, go to advanced tab and select reset.

Launch Internet explorer after that

Customer: replied 5 years ago.

I'm on the same computer. Maybe it looks like I'm on another computer because I'm using his Yahoo address to get me to the website since I can't access my Google webpage.

I need some clarification for the latest instruction - it starts "Click start search". Is this the search box that comes up for Google or Yahoo or is there a place in Windows I go for this?

I am referring to the start or the windows button on the bottom left corner of screen

When you click it the white search for programs and file appears.

Customer: replied 5 years ago.

Ok before I hit the reset button I got a warning that it would reset all my computer settings to the original condition (including security, etc) and that I may want to just reset certain ones. Should I be selecting specific ones to reset?

It will just reset internet explorer to defaults.

You can reset Google and IGoogle back to homepage after you reset.

Customer: replied 5 years ago.

I did the inetcpl.cpl and the reset and then launched IE again and got the same thing. It tried to pull up the IGoogle site (should it have done this if it was reset?) and I got the same "Internet Explorer has stopped working" message.

Yes sure.
Bookmark this page (press CTRL+D) to return back to me latter.
Customer: replied 5 years ago.

Where do we go from here?

The message you receive is usually caused by an add-on to IE.

Click on Start > All Programs > Accessories > System Tools, and click Internet Explorer no Add-ons.

Can you launch IE?

Customer: replied 5 years ago.

IE starts to launch - it starts pulling up IGoogle (my home page) and just before the home page is finished I get the "Internet Explorer Has Stopped Working" message. Sometimes the home page will be just about finished and I'll think the problem is gone and other times it will display the message as soon as the home page starts up.

Some thing seems to be interfering with IE and causing it to crash.

Try this:

Click Start

  • Type msconfig into the search field .Press Enter on your keyboard
  • Click Continue on the User Account Control (If prompted)
  • Go to startup tab and uncheck all items except antivirus. Click apply-> OK
  • Click Restart Now

Next launch IE and check.

Customer: replied 5 years ago.

I did the msconfig routine above I’m still getting the "Internet Explorer has stopped working" message

Should I go back in on msconfig, and recheck everything that I unchecked?

I've heard from several people that there are problems caused by some Microsoft updates. On Microsoft Answers there was a question about network connectivity problems when Update for Microsoft Windows KB2718704 was installed. I had this update installed on 6/4/12, just about the time I started having problems.

Yes, you can enable them back.

Please do systems restore and click start-All programs->accessories->system tools->system restore.

Restore to a date before which the problem started.

Customer: replied 5 years ago.

I still can't get Google from IE. I did the restore to a date before I got the Windows update (KB2718704). However, when I closed it out Windows automatically installed 12 updates which is the same number of updates for KB2718704. There are different KB number’s this time but awfully coincidental. Can I disable the update and try it again to see if it works? If so, what do I do about the disabled updates later on - will Microsoft issue a revised update if there are numerous problems?

Customer: replied 5 years ago.

Still can't get Google from IE. I did the restore to a date before I got the Windows update (KB2718704). However, when I closed it out Windows automatically installed 12 updates which is the same number of updates for KB2718704. There are different KB number this time but awfully coincidental. Can I disable the update and try it again to see if it works? If so, will Microsoft update every time I shut down my computer?

Can you access other websites in IE?

Also please download and install Firefox into the system

Tell me if you can access Google and IGoggle, through Firefox.

Customer: replied 5 years ago.

I was able to access other website in IE - just not Google or IGoogle.

When I clicked on the Firefox address I kept getting the message "Firefox - no result" so I input it manually. It's loaded now and I can access Google and IGoogle from it.

Type into internet explorer manually.

What happens?

Customer: replied 5 years ago.

When I type into internet explorer manually I get the same message: "Internet Explorer has stopped working".

Please reset i.e. while resetting put a check mark near to delete personal settings.

Customer: replied 5 years ago.

How do I get to the Reset IE page?

Click Start, type the following command in the Start Search box, and then press ENTER:

The Internet Options dialog box appears.
Click the Advanced tab.
Under Reset Internet Explorer settings, click Reset. Then click Reset again.

Click to select the Delete personal settings check box

Customer: replied 5 years ago.

OK the IE has been reset.

Does the problem still persist i.e.? Does i.e. still crash while opening Google?

Customer: replied 5 years ago.

I can open Google from IE now. However, I think my best bet is to use Firefox as my default browser. What do you think?

You can use either internet explorer or Firefox.

I like Firefox because is it faster, stable and more secure.

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