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Josh, Support Specialist
Category: Computer
Satisfied Customers: 18984
Experience:  5 years as Network Admin, 10+ years of IT support
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How to access the sbcglobal email support?

Customer Question

I cannot access e-mail account. How to reach sbcglobal email support? My password ***** longer matches their records. I have not changed my password, but I did change my street address under the personal information..

Submitted: 5 years ago.
Category: Computer
Expert:  Josh replied 5 years ago.

Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.

Please click here --->

Enter your SBCglobal email address and press continue.
On the following page, you will be prompted to reset your password ***** security questions or a reset link.
Once complete, use the new password ***** sign in.

Also try calling this number to reach customer care: 1-***-***-****

Customer: replied 5 years ago.

I tried as you suggested and came up with the following message:

Error: We do not have sufficient security information
to verify your identity with the online password ***** tool. Please contact
Customer Support to have your password ***** and then log in to set-up your account security
. For further details on resetting your password ***** what
information is required to reset your password ***** see the following help article.

I've tried calling AT&T but don't have a paid account with them. Any thoughts?

Customer: replied 5 years ago.

Thanks for the number. Believe or not, just as I got through all of the prompts and a service person came on the line, AT&T disconnected the call. I'm trying a different route now.

I got through AT&T and they tell me it's a Yahoo problem; I call Yahoo and they tell me it's an AT&T problem. Any suggestions?

Expert:  Josh replied 5 years ago.

Hi Paul,

SBCglobal and ATT emails have almost zero support and blame it on Yahoo!. The only thing you can do is to get help from someone at AT&T.