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What model is the ACER?
Thanks, XXXXX XXXXX it turn the device off then power + vol-up and then lock
This will reset the device and remove the pattern code
Let me know please if you have any difficulties
and please remember to click Accept and take care
okay I am trieing it now.
ok the device is off. am I supposed to push the power and vo-up at the same time? and how do I lock it?
there is a lock button on your model
do you see it?
or more a lock switch
yes I see a button with a picture on it.
ok, hold volume up, then at the same time power then lock it
yes this is it.
ok, use the procedure I gave and let me know if you have any difficulties please
I tried it twice it didin't work.
did it reset?
ok, turn it off
press the power, then volume up then lock
let me make sure I am doing this right. I push the power button, the screen says would you like to shut down? I choose ok. It says shutting down. Then I push power buttonand volume up button together and then slide button over to lock. the volume up side is the side with the two dots right?
it still isint working
ok, you see the reset button?
hold that in with the device on for 10 seconds please
it didin't work
turn off the Acer and then push it for 10 seconds
this is under the card slot cover right?
the button there
do I need to turn the power back on after I do this, or does it come on by itself?
turn the power on please after doing this
ok something is seriously wrong with this device
we have done all reset procedure for the device
and it will not load the image
I think it has been corrupted. Is the device still under warranty?
yes it is
ok, I advise you take it in to be replaced. The fact that the reset is not working
is indicating that the image has been either removed or corrupted
and you need this in the event that you would have to reset it
I am sorry about this
but we need to reset the device to remove the pattern lock
and you have done the reset procedure correctly
ok I will return it back to the store, thanks for your help.
your very welcome
If I can offer any other assistance
please let me know