prfpcdoctor : More information? Program getting the error what your doing? When is it appearing? Etc etc
After completing a subsection the error message appears
prfpcdoctor : Ok what antivirus have you installed when did this issue start occuring has it ever worked?
McAfee Total Protection
This is the first time today. I'm in the beginning of Level 4.
No problems with the previous levels
prfpcdoctor : Ok has anything changed on your machine?
prfpcdoctor : Ok can you turn your mcafee protection off then try again
prfpcdoctor : If that works you just need to allow the program for Rosetta stone to the allowed list for mcafee.
prfpcdoctor : You can find out how to do that below:
Unfortunately it didn't work
prfpcdoctor : Ok does level 3 still work?
prfpcdoctor : Ok can you try reinstalling the program ad see if that resolves the issue.
That will take a while
prfpcdoctor : Ok no problems just come back to me and let me know. If that works please click accept or rate my answer many thanks.
there is something on their website about addobe on their website about opting out of the security system
particularly swf files
prfpcdoctor : Well you can look at the flash files but because you can do the previous levels I think it will be less likely plus you have already turned off the total protection and the issue still exists. You can update your flash by going to http://get.adobe.com/flash to see if that resolves the issue.