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ok thanks let me get the infor you need
STEPS TO REGAINING AND SECURING YOUR YAHOO ACCOUNT AND PREVENTING ABUSELets go through the Options:STEPS TO REGAIN ACCESS AUTOMATICALLY:Visit https://edit.yahoo.com/forgot and select "I forgot my password", enter the security letters and click Next. On the next page you will be given the option for a password XXXXX to be sent to an alternative email if you provided one on your Account. If you didn't don't worry, see below.If you did not enter an alternative email address on your account it will ask you the answers to two verification questions which you would have supplied when you opened or updated the account. If you answer these exactly as entered you will be granted access to your account. If you cant answer or don't recognize your questions have been changed by someone other than yourself, you will need to select “These are not my questions” however this will prompt you to answer the previous security questions that were on the account and this option is available for a limited time only when the questions have been changed.STEPS TO REGAIN ACCESS USING CUSTOMER SERVICE If you are unable to access the account through an alternative email or you are not offered the right questions or cant remember the correct security answers, you will need to contact Yahoo support at http://help.yahoo.com/l/us/yahoo/edit/general-01.html and select "Yahoo Account" and describe the problem. They usually come back to you in with a day or two. Sometimes they are available to chat to live on this same page during business hours depending on your location.SECURE THE ACCOUNT ONCE YOU CAN LOGINFirst change your password. You do this by selecting the menu at the far top left where it says "Hi (account name)" and selecting "Account Info" then "Change your password. Change your password XXXXX a secure password XXXXX 6 or more letters including numbers and characters such as $!$ etc. Write the new password XXXXX!Secondly check your security questions and alternative email address have not been changed by the intruder by clicking on "Update password-reset info" and change the questions and check that the alternative email address is owned by you.There are also some other higher security measures available on this page worth considering to prevent future issues such as "Second Sign in Verification" and you can read about them here too.RESTORING MISSING EMAIL AND CONTACTS?If any of your contacts are missing go here and complete the full form: http://help.yahoo.com/l/us/yahoo/contacts/restore/ab_restore.htmlMISSING MAIL?To restore Missing Mail go here and also complete the form: http://help.yahoo.com/l/us/yahoo/mail/ymail/restore.htmlThe best Yahoo page for restoration help and advice containing the above links is also at http://help.yahoo.com/kb/index?page=content&id=SLN2160&actp=quick&viewlocale=en_US&searchid=1331596169955&locale=en_US&y=PROD_MAIL_MLThis Answer should provide you with enough information to regain access and secure your Yahoo Account. If you have any questions you can reply to me here, even after you click ACCEPT. I want you to be satisfied and hope this helps. Have a great day ;-)Thanks for your question. Please dont forget to <font color=RED>[B>ACCEPT[/B> my Answer once you are satisfied so I am credited for my time!
sorry the chat ystem seems to have formatted that badly, can I paste that again in a clearer way ?
did you get that?
I think so. Must I accept before trying it?
sure or i can post again
you can come back even after accepting with any questions, its no pronlem
i will continuie to help you until you are satisfied
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press CTRL and D
that will bookmark that page and if you have registered with justanswer (optional) they will send you an email link too
As I told you, I have pretty well given up on ATT. I have called many numbers and when I tell them I have no ATT account, they simply say there is no way to help me. I have not tried the 0463 number and you do adress the situation where I am not a customer of ATT so I will give it a try. Also have never run into the "escalation team" before. Have no idea what that means but certainly worth a try.
I ended up with an ATT e-mail when I was a U-verse customer. When I moved they could no longer service my new home so I left U-verse and went to Time Warner. This is why I have no ATT account but do have an ATT e-mail name. They don't seem to like that. Will let you know what happens.. It has now been two weeks since I was locked out and I suspect there are a few hunded messages in the account.