Computer

I have aproblem with my PC when using a mail or internet software…

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I have aproblem with my...
I have aproblem with my PC when using a mail or internet software as it often fails to hold the frame which I have displayed, ie trying to fill in a form like updating my cash on the lottery I oftem find that before completing the form it reverts back to the previous frame which is very annoying. is this something you can assist me with. cheers... Read full answer
I have aproblem with my PC when using a mail or internet software as it often fails to hold the frame which I have displayed, ie trying to fill in a form like updating my cash on the lottery I oftem find that before completing the form it reverts back to the previous frame which is very annoying. is this something you can assist me with. cheers Jeff
Submitted: 7 years ago.Category: Computer
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Answered in 2 minutes by:
4/5/2012
Tech Support Specialist: Jess, Computer Support Specialist replied 7 years ago
Jess
Jess, Computer Support Specialist
Category: Computer
Satisfied Customers: 9,095
Experience: Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer
Verified
Hi, thank you for using JustAnswer.com. My name is XXXXX XXXXX I am glad to assist you today.

Are you using Internet Explorer web browser, the one with the blue "e" icon, to access your email and sites?
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Customer reply replied 7 years ago
Yes . and windows 7
Tech Support Specialist: Jess, Computer Support Specialist replied 7 years ago
Thank you for writing back with that information.

This problem could be related to your Internet Explorer web browser. First, please RESET your IE Settings:

HOW TO RESET YOUR INTERNET EXPLORER SETTINGS
1. Exit all open programs
2. Launch Internet explorer
3. Click on Tools menu
4. Click on Internet Options
5. Click the Advanced tab
6. Under Reset Internet Explorer settings, click Reset.
7. Then in the message that pops up, click Reset button again to confirm the action.
8. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
9. Start Internet Explorer again.

Another way to RESET the IE Settings is through Control Panel.

1. Click Start => Control Panel
2. Locate and click to open Internet Options (If you do not have the Internet Options listed, locate the "View by" selection and see if it is set to Category. Click on it then select SMALL ICONS.
3. When the Internet Options dialog box is shown, click on the ADVANCED tab
4. Look for the RESET button at the bottom part and then click on it.
5. Another window will pop out, click on RESET in that window.
6. Click on Apply
7. Click OK to close
8. Test Internet Explorer again

IMPORTANT: If the problem persists, please try to download, install and use Firefox as an alternative browser. Firefox is FREE. It is a better, safer and faster web browser. Please click on this link to download Firefox:

http://firefox.com

After downloading, install Firefox and use it to browse your sites online then see if the problem is gone.


I hope you find my answer helpful. If you do, please ACCEPT and leave a positive feedback if you are satisfied. A bonus is always greatly appreciated.

If the problem continues, please let me know by posting a reply so that I can help you further.

If the problem is NOT solved, please do not leave a negative feedback. Instead, post a REPLY so that we can continue further.



Best regards,
Jess
Jess
Jess, Computer Support Specialist
Category: Computer
Satisfied Customers: 9,095
Experience: Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer
Verified
Jess and 87 other Computer Specialists are ready to help you
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Customer reply replied 7 years ago
Hi Jess will try your suggestion . having troible holding the frames. will contact you later. Jeff
Tech Support Specialist: Jess, Computer Support Specialist replied 7 years ago
Hi Jeff, thank you for writing back. Yes, please take your time and let me know your results. Also, don't forget to try using Firefox, it is a better browser.


Best regards,
Jess
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Customer reply replied 7 years ago
Hi Jess. no the frames are still jumping .what next? jeffWill try firefox.Jeff
Tech Support Specialist: Jess, Computer Support Specialist replied 7 years ago
Yes, please try Firefox and see if it works. Also, is this happening in all web sites?
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Customer reply replied 7 years ago
have loaded firefox waiting for good results.Jeff
Tech Support Specialist: Jess, Computer Support Specialist replied 7 years ago
Ok. Please take your time then let me know.
Jess
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Customer reply replied 7 years ago
Is it ok to get back tomorrow as I have to go out now.Jeff
Tech Support Specialist: Jess, Computer Support Specialist replied 7 years ago
Yes, no problem. Just bookmark this page so that you can get back to me through the bookmarks/favorites. Or you can click on the link in the email that you got from JustAnswer.com.

When you post a reply here tomorrow, I will be notified through email so i can then get back to you immediately.


Regards,
Jess
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Customer reply replied 7 years ago
Hi Jess. Well I have been using Firefox now for several days and although the problem is not so frequent it is still here and its rearly annoying. what next? cheers Jeff
Tech Support Specialist: Jess, Computer Support Specialist replied 7 years ago
The problem could be caused by the website itself. Which particular website are the browsing where this problem is seen? Is this happening only to particular site? Or at random sites?

Also, have you disabled the startup programs and services using the MSCONFIG method?


Keep me posted.
Jess
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Customer reply replied 7 years ago
Hi Jess. the problem occurs on different websites and also in my mail. i will have a lok at using msconfig.cheers Jeff
Tech Support Specialist: Jess, Computer Support Specialist replied 7 years ago
Hi Jeff, thank you for writing back.

Yes, please try to disable the startup items and services then test if the problem is gone. To disable some programs at startup, please do the following:

  1. Click on Start => RUN
  2. In the RUN box, type this command and click OK: msconfig
  3. You shall see then the System Configuration dialog window
  4. Click on the SERVICES tab
  5. Click to select the option "Hide Microsoft services"
  6. Then click DISABLE ALL button
  7. Then click the STARTUP tab
  8. Then click on DISABLE ALL button
  9. This should disable all listed startup programs at startup so all the checks there should disappear. However, please locate your Antivirus software there and click on it to restore the check mark.
  10. Then click APPLY
  11. Click OK to close the System Configuration window
  12. Restart your computer.
  13. When you are prompted with a pop up window regarding the changes you made with the System Configuration Utility, please cancel it or close it.
  14. Then test if the system is now gaining some speed and if the problem is gone

Keep me posted.
Jess

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
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