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ahen calling on magicjack they can here me but I can not here…

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ahen calling on magicjack they...
ahen calling on magicjack they can here me but I can not here them. Pleas answere by
e-mail [email protected] Read full answer
ahen calling on magicjack they can here me but I can not here them. Pleas answere by
e-mail [email protected]
Submitted: 7 years ago.Category: Computer
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Answered in 22 minutes by:
4/3/2012
Tech Support Specialist: IT_Help, Systems Analyst replied 7 years ago
IT_Help
IT_Help, Systems Analyst
Category: Computer
Satisfied Customers: 650
Experience: Masters in Computer Science. Currently a Network Admin
Verified

IT_Help :

Hi, Welcome to JustAnswer. This is Mahbub Shahin can assist you.

IT_Help :

Common sense seems to say Magic Jack does not like your router, first thing I would do is see if you can try a different router. If you can't I would then check your firewall setting(s) in your current router. Try setting it to low and then off and see if that helps. Lots of different tweaks ( settings) in your router, try changing a few and see if anything helps.. Of course I would back up my current router settings to a config file, this way if anything gets messed up you can load back in your working config file and start again.

One thing, I "assume" you are not trying to plug your Magic Jack directly into your router, right? If you are, sorry the current Magic Jack will not work that way as it needs an OS to function correctly. Magic Jack Plus will be able to be connected directly into your router, no PC required.

IT_Help :

Before change any thing you must back up your current router settings to a config file, that is why, if anything gets messed up you can load back in your working config file and start again.

IT_Help :

At first try to change (low and then off) your computer firewall settings from control panel before apply router settings.

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Tech Support Specialist: IT_Help, Systems Analyst replied 7 years ago
1. Some times the device could be damage. In that case you can bring the new device.

2. No disc require. Just plug in to your computer. It will automatically install the software.

3.During setup select “add to existing account” when prompted.

4. Yes.
IT_Help
IT_Help, Systems Analyst
Category: Computer
Satisfied Customers: 650
Experience: Masters in Computer Science. Currently a Network Admin
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Tech Support Specialist: IT_Help, Systems Analyst replied 7 years ago
Any more question please let me know.

Thank you.
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Customer reply replied 7 years ago
Relist: Answer quality.
sorry your ansaer did not help
Tech Support Specialist: cvd4311, Computer Analyst replied 7 years ago
cvd4311
cvd4311, Computer Analyst
Category: Computer
Satisfied Customers: 1,148
Experience: I have a BA in CIT with over 20 years experience.
Verified
Are you using the dongle that comes with the magic jack? if so take that off (most of the time they are no good) and plug your magic jack straight into your usb port or router (whichever you are using). Try different usb ports if you are using your computer (back of computer works best). If that doesn't work try using a shorter phone cord from you wall jack to your magic jack (it causes interference if to long).

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
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Tech Support Specialist: IT_Help, Systems Analyst replied 7 years ago
Please let me know, did you followed previous instruction. If yes, same problem occurs ? Did you tried your MJ in different computer. Please change your telephone set. Also cable. If not please let me know.
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