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My Outlook Express wont send mail.

Customer Question
My Outlook Express won't send...
My Outlook Express won't send mail.
Submitted: 6 years ago.Category: Computer
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Answered in 5 minutes by:
3/27/2012
Tech Support Specialist: John, Computer Support Specialist replied 6 years ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,922
Experience: MCP, RHCE
Verified

cyball83 :

Hello and Welcome to Just answer. My name is John i will be assisting you today

cyball83 :

Sir/ma'am.which email services are you using just let me know the part after @ in your email id for example @ yahoo .com

JACUSTOMER-hfvvz576- :

@charter.net

cyball83 :

Thank you for the update.do you get any error code or message when you try to send a email?

JACUSTOMER-hfvvz576- :

An unknown error has occurred. Subject 'Re: uploading photos', Account: 'Candace Rose', Server: 'mail.charter.net', Protocol: SMTP, Server Response: '550 5.2.0 qgV71i00E3QBPxz05gV7u0 Message identified as SPAM - Please visit http://www.charter.com/postmaster E5110', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC69

cyball83 :

ok one moment please

cyball83 :

which antivirus/firewall is installed in the pc?

JACUSTOMER-hfvvz576- :

Security Essentials

cyball83 :

OK.when did this problem started?

JACUSTOMER-hfvvz576- :

just last night when i tried to reply to a message

cyball83 :

OK have you tried to send any other emails?

JACUSTOMER-hfvvz576- :

yes, i get the error message each time

cyball83 :

OK.have you checked email settings in outlook

JACUSTOMER-hfvvz576- :

i've checked everything i know how to check--that's why i'm talking to you. what should i look for???

cyball83 :

OK i will guide you to do that

Before we continue.

Please bookmark/add to favourites this page, use that bookmark or favourite’s to get back to the chat .you can also get back to the chat using the email send by just answer to your email address regarding this question. There is view answer button in the email click on that and you can open this chat in case you get restarted or close the page accidentally

cyball83 :

did you bookmark this page

JACUSTOMER-hfvvz576- :

i bookmarked this page...and the "answer to my email" option you suggested won't work...since i can't reply to email...that is the problem.

cyball83 :

its ok.now open outlook

JACUSTOMER-hfvvz576- :

outlook is open

cyball83 :

now click on tools then click on accounts

JACUSTOMER-hfvvz576- :

yes

JACUSTOMER-hfvvz576- :

are you there?

cyball83 :

Click on Mail tab and then click Properties

JACUSTOMER-hfvvz576- :

yes

cyball83 :

Double click on the charter mail listed in it

JACUSTOMER-hfvvz576- :

double clicking does nothing

cyball83 :

ok then select charter mail listed in it and click on edit

JACUSTOMER-hfvvz576- :

there is no edit

cyball83 :

what all options does that window show

JACUSTOMER-hfvvz576- :

the tabs are general, servers, connection,security, advanced

JACUSTOMER-hfvvz576- :

hello??

cyball83 :

one moment please

cyball83 :

can i remote access to your pc and check the problem

cyball83 :

no need to worry you can see what all i am doing in the pc

JACUSTOMER-hfvvz576- :

okay, kind of scary. plant no cookies or bugs, okay?

cyball83 :

no i wont.you can see what all i am doing in the pc

JACUSTOMER-hfvvz576- :

okay let's go

cyball83 :

One moment Please .do not leave the PC. I will give the link to remote access your PC

cyball83 :

Please click on this link http://67.192.95.188:8040/?Session=9fb6dcc4-cb9e-4ddd-8942-231ba9dfe3f2&SUPPORT=NET then you will get a disclaimer please click on i agree. Then you get an application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem. If you have any difficulty in connecting disable antivirus/firewall and try again
Let me know once it’s connected

cyball83 :

i haven't got the access yet.Is there any problem connecting

JACUSTOMER-hfvvz576- :

i can't connect, and i can't turn off my antivirus/firewall

cyball83 :

what is the message it shows

JACUSTOMER-hfvvz576- :

it says it's connecting, and then spins round and round

cyball83 :

ok try the other option it shows

JACUSTOMER-hfvvz576- :

i did, but will try again

JACUSTOMER-hfvvz576- :

same thing...no action

cyball83 :

ok if that fails then close the remote session screen and let me know so that i can give you a new link open that link in Internet explorer

JACUSTOMER-hfvvz576- :

yes it failed

cyball83 :

close the remote session screen and let me know so that i can give you a new link open that link in Internet explorer

JACUSTOMER-hfvvz576- :

okay

cyball83 :

open internet explorer and copy this address http://67.192.95.188:8040/?Session=ac41ef0e-3646-4e57-9797-7377cb241c4b&SUPPORT=NET and paste it to the address bar of Internet explorer and press enter

JACUSTOMER-hfvvz576- :

this isn't working either

JACUSTOMER-hfvvz576- :

how long should i wait while the icon is spinning?

cyball83 :

2 or 3 mins max.did you open it on internet explorer or mozilla firefox

JACUSTOMER-hfvvz576- :

mozilla

cyball83 :

i told you to open it in Internet explorer

JACUSTOMER-hfvvz576- :

i don't have internet explorer

cyball83 :

click start>>>all programs in the top of the list you can see Internet explore

JACUSTOMER-hfvvz576- :

nope, mine is mozilla firefox

cyball83 :

ok then we need to cancel remote sesion.

JACUSTOMER-hfvvz576- :

done

cyball83 :

we can try system restore

cyball83 :

close outlook express

JACUSTOMER-hfvvz576- :

no, that's way to much.

JACUSTOMER-hfvvz576- :

this has been a waste of a good hour of time, with no results at all.

JACUSTOMER-hfvvz576- :

i would like my "good faith" money back.

JACUSTOMER-hfvvz576- :

please advise

cyball83 :

sir system restore means just resetting the windows settings, no change on your personal files

JACUSTOMER-hfvvz576- :

yeah, i've been there before, with lots of troubles resulting.

JACUSTOMER-hfvvz576- :

i'm done here, money back.

cyball83 :

OK i will request to refund the amount

JACUSTOMER-hfvvz576- :

thank you. when will i see it?

cyball83 :

customer service will review it and do the necessary

JACUSTOMER-hfvvz576- :

can you connect me with customer service now?

cyball83 :

one moment

cyball83 :

please click on this link and that will process it http://www.justanswer.com/refund/refund.aspx

cyball83 :

if you want me to open this case to other experts i can do that too

JACUSTOMER-hfvvz576- :

the link you sent for me to get my money back does not work

JACUSTOMER-hfvvz576- :

please help me get out of this nightmare

cyball83 :

one moment please

cyball83 :

please try this link http://www.justanswer.com/refund/refund.aspx

cyball83 :

did that link work

JACUSTOMER-hfvvz576- :

yes. i hope i will get my money back

JACUSTOMER-hfvvz576- :

goodbye

cyball83 :

yes you will get it back.bye

cyball83 :

Have a Great God Blessed Day

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