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Mary, Computer Support Specialist
Category: Computer
Satisfied Customers: 667
Experience:  20+ years working with both Mac and Windows computers and peripherals
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my movies are jumpyno continuity in either picture or sound.

Resolved Question:

my movies are jumpyno continuity in either picture or sound. what do I do?
Submitted: 5 years ago.
Category: Computer
Expert:  Mary replied 5 years ago.
Hi, I'm Mary and I'll do my best to help you solve your computer issue.

Can you tell me how you are playing these movies?

Are they playing from a DVD inserted into your computer?

Streaming over the internet?

From a file you downloaded to your computer?
Customer: replied 5 years ago.
by dvd
Expert:  Mary replied 5 years ago.
Is this a new problem or something that has always happened with this computer?

The first thing I would suggest doing is quitting all programs except the DVD player software and see if that makes a difference. If you have any processes going on in the background (especially anything that sucks memory or disk usage) that could cause the problem.

The problem could also be caused by a dusty or scratched DVD. Try cleaning the disk to see if that helps.

If neither suggestion helps, let me know and we'll look at some other possibilities.
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