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Hi, Welcome to JustAnswer. This is Mahbub Shahin can assist you.
If you hear error 1 while trying to place a call with your magicJack PLUS, it means that you are not connected to the Internet.
To resolve this, make sure that one end of the ethernet cable is plugged into your modem/router/switch and the other end into your magicJack PLUS.
You also need to make sure that your modem/router/switch is powered on and that the port you have connected the magicJack to is functioning correctly.
WHY DO I HAVE TO PLUG IN TO INTERNET IF I AM NOT CONNECTING TO THE COMPUTER?
Please try to understand. There are two kinds of magic jack
1. Magic jack
2. Magic jack plus.
You can call any where through magic jack plus without using computer.
are we being charged for this info?
Sir If you click on accept then I can only get credit. Also paid for the time which I spend to help you. Any more question please let me know.
Any more question please let me know.