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I bought a brand new ASUS lap top U46E. It only makes the…

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I bought a brand new...
I bought a brand new ASUS lap top U46E. It only makes the wireless connection to my home and mobile hotspots 10% of the time. Do you know what the glitch is or the best way to troubleshoot. I am within the return period and will have to return it if I can not sort this out. It is very troubling... Read full answer
I bought a brand new ASUS lap top U46E. It only makes the wireless connection to my home and mobile hotspots 10% of the time. Do you know what the glitch is or the best way to troubleshoot. I am within the return period and will have to return it if I can not sort this out. It is very troubling
Submitted: 7 years ago.Category: Computer
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Answered in 3 minutes by:
3/3/2012
Tech Support Specialist: Erik B., Computer Support replied 7 years ago
Erik B.
Erik B., Computer Support
Category: Computer
Satisfied Customers: 4,614
Experience: MCSE, MCP
Verified

Hi and thanks for choosing Just Answer. My name is XXXXX XXXXX I will be happy to assist you.

 

A lot of times Asus laptops will ship with outdated WiFi drivers which can create this problem. Let's try updating the driver first to see if that corrects the problem. First, please perform the directions below to find out which WiFi card is installed in your computer:

 

  1. Click the Start button on your computer and in the Search space type devmgmt.msc and then hit the Enter key.
  2. The Device Manager should open. Click the triangle next to Network Adapters.
  3. Please tell me exactly what is listed under Network Adapters. There should be at least two entries.

 

 

Thank you!

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Customer reply replied 7 years ago

OK, this brand new ASUS comes with WiMax 4g, but when I bought it they told me that was only available through a provider called ClearChannel. Perhaps some of the Wi-max settings, which I do not need are bugging this up? Here is what I found,

 

Intel (R) Centrino (R) Wimax adaptors - was one of the headings

 

Then under Network adaptors I found:

 

Atherors AR8151 PCI-E Gigabit Ethernet Controller NDIS 6.20

Intel (R) Centrino (R) Wimax 6150

Intel (R) Centrino (R) Wireless N 6150

Microsoft Virtual WiFi Miniport Adaptor

Microsoft Virtual WiFi Miniport Adaptor #2

Tech Support Specialist: Erik B., Computer Support replied 7 years ago

Good point about the WiMax. Please right click the Intel Centrino Wimax 6150 entry and choose Disable. After doing that, please do the following to update the driver for the Intel Centrino Wireless N 6150 adapter.

 

  1. CLICK HERE to visit the download page for the Intel Proset Wireless software.
  2. Once there, click the Download button next to Wireless_14.3.0.6_S64.exe (the second choice.
  3. Accept the license agreement and the download will begin.
  4. Choose to save the download, then run it when the download completes.
  5. The drivers will be updated. Please test your WiFi performance.

 

 

If you are asked to reboot after the driver update, please do so. You can get back to me by going to www.justanswer.com and clicking on My Stuff -> My Questions. Thanks!

Good point about the WiMax. Please right click the Intel Centrino Wimax 6150 entry and choose Disable. After doing that, please do the following to update the driver for the Intel Centrino Wireless N 6150 adapter.

 

  1. CLICK HERE to visit the download page for the Intel Proset Wireless software.
  2. Once there, click the Download button next to Wireless_14.3.0.6_S64.exe (the second choice.
  3. Accept the license agreement and the download will begin.
  4. Choose to save the download, then run it when the download completes.
  5. The drivers will be updated. Please test your WiFi performance.

 

 

If you are asked to reboot after the driver update, please do so. You can get back to me by going to www.justanswer.com and clicking on My Stuff -> My Questions. Thanks!

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Customer reply replied 7 years ago

The My WiFi option pops up all the time, I guess this is what ASUS is calling their WiMAX, it also appears that they are implying I can use my device as a hotspot but that is not what I want.

 

I got a message that WiFi adaptors are available but do I have to find them?

Tech Support Specialist: Erik B., Computer Support replied 7 years ago

Yes you can use your device as a hotspot and the My WiFi software is what Asus uses to control your wireless connections (both WiMax and WiFi).

 

Did you complete the instructions I sent? I believe that will correct the issue. If the driver update does NOT correct the issue, then the unit most likely has a defective WiFi card and should be returned. Thank you!

Erik B.
Erik B., Computer Support
Category: Computer
Satisfied Customers: 4,614
Experience: MCSE, MCP
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