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Aitizaz
Aitizaz, Software Engineer
Category: Computer
Satisfied Customers: 1291
Experience:  Vast exp. in troubleshooting,maintenance and counselling
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My Asus laptop will not start up windows

Customer Question

My Asus laptop will not start up windows, I run the startup repair and it says ive recently attached a device to the computer camera/portable music player that is not allowing windows to start..... I just got the computer i never plugged anyhting in but a mouse USB thingy. its the G74S series please HALP
Submitted: 5 years ago.
Category: Computer
Expert:  Aitizaz replied 5 years ago.

Aitizaz Ahmad :

Hello and welcome to just answer!

Aitizaz Ahmad :

is the USB device plugged in ?

JACUSTOMER-bs115mxv- :

hey

JACUSTOMER-bs115mxv- :

no i took it out and restarted the computer and it still says the same thing

Aitizaz Ahmad :

please restart the computer and start tapping F8 key as soon as you restart/start it

Aitizaz Ahmad :

tap until you get a menu

Aitizaz Ahmad :

select SAFE MODE from it and press enter key. tell me the result then

JACUSTOMER-bs115mxv- :

k

JACUSTOMER-bs115mxv- :

it said system is loading files then it went to a blue screen after 10 secs saying a problem has been detected windows has to shut down to prevent further damage.

Aitizaz Ahmad :

can you tell me the error code that is displayed on the blue screen?

JACUSTOMER-bs115mxv- :

is there anyway to pause the blue screen it only lasts about 4 seconds

JACUSTOMER-bs115mxv- :

and i have no idea what an error code looks like

Aitizaz Ahmad :

there will be a hexadecimal code

Aitizaz Ahmad :

like 0x0000342

Aitizaz Ahmad :

i just need that code

JACUSTOMER-bs115mxv- :

k

JACUSTOMER-bs115mxv- :

0.000000F4

JACUSTOMER-bs115mxv- :

i dont know if thats the right amount of 0s

Aitizaz Ahmad :

ok

Aitizaz Ahmad :

please give me a minute

JACUSTOMER-bs115mxv- :

k

Aitizaz Ahmad :

do you have data on the hard disk which you want to save?

JACUSTOMER-bs115mxv- :

no i just bought the laptop like 3 days ago

JACUSTOMER-bs115mxv- :

ive put nothing on it

JACUSTOMER-bs115mxv- :

i started to download world of warcraft but thats it

Aitizaz Ahmad :

ok

Aitizaz Ahmad :

give me a minute please

Aitizaz Ahmad :

please restart your computer and start tapping the F9 key

Aitizaz Ahmad :

tell me which screen you get

JACUSTOMER-bs115mxv- :

windows boot manager

Aitizaz Ahmad :

ok

Aitizaz Ahmad :

what are the options?

JACUSTOMER-bs115mxv- :

wubdiws setup [ENS enabled]

JACUSTOMER-bs115mxv- :

windows*

JACUSTOMER-bs115mxv- :

and i can press tab and it will hightlike Tools: windows memory diagnostic

JACUSTOMER-bs115mxv- :

also says "To specify an advanced option for this choice, press F8"

JACUSTOMER-bs115mxv- :

hightlike--->highlight

Aitizaz Ahmad :

please select ( highlight ) windows setup and press the enter key

Aitizaz Ahmad :

tell me then

JACUSTOMER-bs115mxv- :

Asus Preload wizard

JACUSTOMER-bs115mxv- :

asks me what language i want to recover

Aitizaz Ahmad :

use english

JACUSTOMER-bs115mxv- :

k

JACUSTOMER-bs115mxv- :

it gives me three options: 1. recover windows to first partition only. 2. recover windows to entire HD 3. Recover windows to entire HD with two partitions

Aitizaz Ahmad :

you can go for option 3 as it will create two partitions for you

JACUSTOMER-bs115mxv- :

k i clicked finish

Aitizaz Ahmad :

ok

Aitizaz Ahmad :

i guess it will take some time to restore the computer

JACUSTOMER-bs115mxv- :

k i think it finished the computer restarted

Aitizaz Ahmad :

ok

JACUSTOMER-bs115mxv- :

its says Setup is starting services

Aitizaz Ahmad :

ok

JACUSTOMER-bs115mxv- :

its on the desktop screen now

JACUSTOMER-bs115mxv- :

installing a bunch of stuff

Aitizaz Ahmad :

anything else you would like to know?

JACUSTOMER-bs115mxv- :

how long will all this preparing for first use take

Aitizaz Ahmad :

i think not more than 30 minutes at most

Aitizaz Ahmad :

what is the progress?

Aitizaz Ahmad :

i will go offline in a while. so if you have any questions, please ask

Aitizaz Ahmad :

i hope the problem has been resolved and you are again in control of your computer

JACUSTOMER-bs115mxv- :

umm

JACUSTOMER-bs115mxv- :

its still configuring system settings

JACUSTOMER-bs115mxv- :

factory installation stuff

Aitizaz Ahmad :

ok. in case there is any question later on you can post it here and i will respond as i get online again

Aitizaz Ahmad :

right?

JACUSTOMER-bs115mxv- :

kk sounds good

JACUSTOMER-bs115mxv- :

ty for all your help Aitizaz

Aitizaz Ahmad :

my pleasure. thank you very much for coming to just answer. hope you system will be up and running

Aitizaz Ahmad :

if the problem has been resolved, please press the accept button to end the session. thank you