Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer

In desperate need for help. Have Parkinsons and cannot recall MSN mail Password XXXXX chuc

Customer Question
khanes @ msn.com mail([email protected])...
In desperate need for help. Have Parkinsons and cannot recall MSN mail Password XXXXX chuc khanes @ msn.com mail([email protected])
Submitted: 5 years ago.Category: Computer
Ask Your Own Computer Question
Answered in 2 minutes by:
2/15/2012
Tech Support Specialist: Cris, Support Specialist replied 5 years ago
Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 6,581
Experience: 10 years of IT experience in both business and residential.
Verified

Hello,

Welcome to JustAnswer.com a pay for global tech site.

I would like to clarify that we are not Microsoft, Hotmail, MSN, or Live.

If you did not change your password, you cannot log in, and when you try to change your password, the security questions are unfamiliar and/or incorrect; your account may have been compromised by a hacker.

Compromised accounts are at an all time high due to viruses and low complexity password which can be easily guessed by the hacker.

I will list a view different options you can take to recover your account.

Try to reset the password using the link, click on forgot password and attempt to reset.

http://explore.live.com/windows-live-sign-in-account-temporarily-blocked-ui

If you have setup a mobile phone number of the account you can try to a access code sent to your phone.

http://explore.live.com/windows-live-sign-in-account-temporarily-blocked-ui

If the reset options do not work then you will have to fill out the Windows Live Account Recovery Form. This is the only alternative solution offered by Microsoft for a free account. Since there is no billing info on the account they unable to validate your identity over the phone and do not offer Live Support. The form will require you to give them a contact email. This will be a secondary email you have access to, Microsoft will then send you a reply about your account to the contact email. If you don’t here is a link to open a free Gmail account.

http://mail.google.com

For the recovery form, click here>>>http://bit.ly/gSxotJ

Make sure to fill out as much information on the form as you can. The billing section is left blank since it’s a free account.

It will take a few days to process your form. However you will receive a response and if you provide enough detailed information you should recover the account. Once you have submitted the form you will be provided a PIN and website. The PIN is for a temporary account on the Microsoft private forum site. It allows you to discuss the account in question with their support team. You can ask questions about the account and check the status of the questions and form. It’s a support ticket through their Windows Live Solution Center.

Once they have reviewed the form they then send you instructions on how to regain access to the account to the alternate email you provided on the form.

It may take a few days to process your request, but you will get a response and if you provide enough detail, you should be able to recover your account.

Basically, just follow the steps and fill out as much information as you can and they should be in touch with you. They will give you a pin number and then a link to a private account/forum. Write down the pin number when it is given to you and keep this in a safe place. You'll need the pin to enter the temporary account that will be created for you. The temporary account means they will setup a private forum where you can discuss the compromised hotmail account with their support agent. Your answers to reset or recover the hacked hotmail password or account will be stored in the private forum. You can return to the forum to check the status of their investigation. It's basically just a support ticket through a temporary Windows Live Solution account.

Once they review all the information they will send you instructions on how to regain access to your account to the alternate email address you provided.


This is the ONLY thing you can do. They should answer in 1 or 2 days, but many users have reported that it may take at least a week to get a reply. I understand the frustration but please do it as soon as possible. It's a lot of waiting time, but it is the best they can do considering the tens of thousands of people this happens to, and unfortunately Microsoft does not have phone customer support for Hotmail issues, and sorry to say, it's the ONLY way to get it back.


If the system is not allowing you to sign in with your hotmail id, just contact Hotmail customer care and tell them you want to upgrade your current free account to hotmail plus and they will assist you.

Customer care number: 1- 866 - 672 - 4551


I understand that this answer may not be entirely to your liking, and I regret being the bearer of information that you really don’t want to hear. But it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information. I hope you understand that following the above steps is the only way to get your account back
Ask Your Own Computer Question
Ask Cris Your Own Question
Cris
Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 6,581
6,581 Satisfied Customers
Experience: 10 years of IT experience in both business and residential.

Cris is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
On 12/12/17 I received a computer alert stating that my
On 12/12/17 I received a computer alert stating that my computer had a Zeus Virus and not to turn it off. they gave me a phone number to call to correct the problem. I know little about computers so I… read more
ChrisC
ChrisC
PC Technician
Associate Degree
660 satisfied customers
After the Windows 10 upgrade I am unable to right click,
Hi, after the Windows 10 upgrade I am unable to right click, with my mouse, and send a document. I can open a new mail file and attach the document ok. Also I have a program from Team 4 ShareO which s… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
How do I deactivate disk write protection on my pfaff 2170
how do I deactivate disk write protection on my pfaff 2170 card I run windows 10 … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
They question both my user name and password, H P 19 Windows
I was refused heplto get to aol mail because they challenged both my user name and password. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
Justs changed internet and mobile phone provider from
justs changed internet and mobile phone provider from Telstra . I was told this can take 48 hours, but I want to use existing internet access today and the computer[given to me] recognizes my new emai… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
197 satisfied customers
Spoke with tech yesterday got my icons back and apps tried
spoke with tech yesterday got my icons back and apps tried to load pc game for grandson now its all gone again tried to restore computer but wont let me… read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
My MFC J430W has been printing just fine for a couple of
My MFC J430W has been printing just fine for a couple of years but suddenly is in fax mode and I can't get out of it. Where did this come from? I never use fax. Just want to print. … read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
I was warned about two dangers to my computer security
I was warned about two dangers to my computer security called Meltdown and Spectre. I was told to be sure my computer was updated to avoid these problems. Can you help me with this? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
My computer will not come on, how do I know if it is my cord
My computer will not come on, how do I know if it is my cord or something else. I cannot find a cord at best buy. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I have a paypal account and forgot my password. I am not
I have a paypal account and forgot my password JA: When did you last update PayPal? Customer: I am not sure, maybe a couple of years JA: What have you tried so far with your PayPal? Customer: Placing … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I was going through pages following a story and my computer
I was going through pages following a story and my computer is making a noise and a recording is telling me to call(###) ###-#### The recording is saying that this is a critical alert from Microsoft a… read more
Cris
Cris
Support Specialist
6,581 satisfied customers
Just got a new compter how do i put norton on this compter.
https://ca.norton.com/?lsModal=1i just got a new compter how do i put norton on this compter … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
446 satisfied customers
I'm really having trouble getting my email. It pops up a
I'm really having trouble getting my email. It pops up a message about an IMAP password, Ive tried every password ***** have used and its not right. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
I don't know I've done something or clicked onto some thing
I don't know I've done something or clicked onto some thing that's upset every thing it's an iPad I've tried putting my pass word in the old one but it's saying it's wrong it's the only one I've used … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
Went into Safe Mode. Previously signed in with PIN. Now
Went into Safe Mode. Previously signed in with PIN. Now asking for ASUS login which is displayed but password *****'t work … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
I have a question in regards to animation. Why would I
Hi I have a question in regards ***** *****Why would I choose 2D over 3D and vice versa? I don't mean production and cost wise. Is there aspects to consider such as concept, art, demographic, etc. tha… read more
F. Naz
F. Naz
CA Finalist & Completed B.com
277 satisfied customers
Shows the message" this application prevents computer from
shows the message " this application prevents computer from shutdown." Icon of the application does not resemble any of applications on the computer. … read more
technicalcat
technicalcat
Computer Science
838 satisfied customers
What's going on with AI Suite 3 v.1.01.03 and Windows 10
What's going on with AI Suite 3 v.1.01.03 and Windows 10 1709? Getting RPC fail popup. … read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x