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John, Computer Support Specialist
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Experience:  MCP, RHCE
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Lenovo laptop monitor not turning on

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My Lenovo laptop's monitor will not turn on this morning. It was in sleep mode overnight, and I've stilll got two lights showing -- the two on the left, one showing the on switch and one showing a battery. But the two other lights will not come on and the monitor is dark.
Help!

cyball83 :

Hello and Welcome to Just answer. My name is***** will be assisting you today

Can you please specify the full model of the Lenovo laptop?

JACUSTOMER-sw6ak3zk- :

No, I'm sorry. I don't have the literature with me. I bought it about a year ago.

cyball83 :

Do you have the laptop with you?

JACUSTOMER-sw6ak3zk- :

Yes.

cyball83 :

On the bottom of the laptop you can find the series and model number

JACUSTOMER-sw6ak3zk- :

OK, the series number is ***** CBU3469763 and the m/o is CB00080402

cyball83 :

On the laptop does it say Lenovo G560?

JACUSTOMER-sw6ak3zk- :

Yes

cyball83 :

OK then that is the model number, now please do the following.

Turn off the laptop (if it is on) and disconnect the AC adapter. Remove the battery, press and hold the power button for about 60 seconds. Release the button but do not insert the battery back now. Plug the adaptor back and turn on the computer. See if the problem persists.

JACUSTOMER-sw6ak3zk- :

How do I remove the battery?

cyball83 :

One moment please

JACUSTOMER-sw6ak3zk- :

Also, I can't turn it off. When I push the on/off switch, the two lights stay on.

cyball83 :

Press and hold the power button for 3 to 5 seconds and it will turn off

JACUSTOMER-sw6ak3zk- :

OK, it did turn off.

cyball83 :

OK now I will send an image on how to remove the battery

JACUSTOMER-sw6ak3zk- :

I think I found the battery on the bottom of the computer, at the back.

cyball83 :

Full Size Image

Yes that is correct. Now do as it is shown in the picture

Did you remove the battery?

JACUSTOMER-sw6ak3zk- :

YES! It seems to have worked.

cyball83 :

Is the laptop up and running now? Are you in desktop now?

JACUSTOMER-sw6ak3zk- :

Yes, my desktop looks normal. Should I put the battery back in?

cyball83 :

Yes turn off the laptop and remove the power cable and then insert the battery back and then turn it on. Let me know

JACUSTOMER-sw6ak3zk- :

Yes, everything seems normal. Thank you!!!

cyball83 :

You are welcome. Do you want to check again?

JACUSTOMER-sw6ak3zk- :

You mean turn it off and then on again?

cyball83 :

Did you plug in the power cable back when you turn on last time?

JACUSTOMER-sw6ak3zk- :

No, it's still unplugged.

cyball83 :

OK once again turn off then plug in the power cable and turn it back on and let me know

JACUSTOMER-sw6ak3zk- :

Everything seems normal.

cyball83 :

Glad to know that.

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