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Hi... I'm Jon. I look forward to assisting you. Please Press CTRL + D to mark this page.
hi, yeah I've looked at the chat rooms, followed a few suggestions, but they're not working for me. I have another laptop I'm working off, so I can still correspond if I need to shut down the other satellite Pro
Hi I'm double checking for you - but to make sure I understand correctly you want to restore your OS not your BIOS, YES?
Ummm...not sure. just want to wipe everything and start again fresh. I figure a program or file was corrupt and started playing funny buggers with the laptop. little things like the clock only working and keeping time whilst I type, and it stops when I'm not typing...
does your DVD work and do you have OEM disks ?
I will double check but I am pretty sure this laptop does not have a reset button or jumper
I have recovery DVD-ROM - is that what you mean?
that may be your only option but let me double check 1st...please hold for a moment
alright let me know if you have already tried these steps, if not, please give them a try, and if they don't work let me know and we will try the next best step.
try these steps, hope they will help you: 1. Copy all your files and documents to an external storage device. 2. Shut down the computer. 3. Turn the PC back on and hit the F8 key repeatedly until the Advanced Boot Option Screen appears. 4. Click "Repair Your Computer" if you are not already on it and then press ENTER 5. choose your country and click OK 6. On the "System Recovery Options Screen" click "Restore Application" which is the last option. 7. Follow the on-screen instructions 8. When prompted, click on "Full Factory Recovery" 9. "Next" 10. Click "Yes" 11. you will notice for a while it seems like nothing is happening, give it some time. 12. After some minutes, recovery will complete and you click "Finish"
I checked this one outr before, but at 4. this option doesn't appear on my screen
Had a feeling it wasn't going to work for you... hang on please
So the restore partition does not exist... still checking options
tried holding down the 0 (zero) key as well during start up - to no avail.
one option I saw was to chnage a setting (somewhere???) to boot from the disk...can you direct me on how to do that?
If I understand correctly what you would do is go into the BIOS using F2 or F10 and look for and select boot device, change from FDD to DVD, then put your OEM Factory disks in and away you go...
ok, I'll give it a go...
sorry I couldn't offer a silver bullet for you, but what you might want to do before you do this check out your partitions
are you running XP?
yes running XP
managed to get into a blue/grey screen and changed the boot to DVD
Just starting it now
go to control panel, admin utils, computer management and storage
look to see if there is a 2nd partition that holds the restore files
would it be easier if you logged in to my laptop?
I don't have remote desktop
do you have the #1 recovery disk in the laptop right now?
ok, in the storage section...it has removable, disk Defrag.., disk management(local) to choose from
let me know what partitions are there
3 partitions, 1 (no volume),XXXXX3: D drive
what is the label for D drive
S3A2391D001 1.91 GB CDFS Healthy is what's written
there are 3 primary partitions
D is the DVD rom. the other large one is the C drive, basic.
if you had a restore partition it would say "protected" and would be grey'ed out so your back to DVD reload
hope that helps :) sorry I'm not that clever with laptops!
your doing great...
no, protected not listed anywhere
then your only option is to run the OEM restore / recovery DVD's or load from a bootable USB
Did you mention you had the DVD's?
ok, so if machine is running, i've tried opening the disk files, but not sure which .exe to click on
yep, DVD is in the drive
It's been a while but I think you can find Setup.msi and run it
or set the bios to boot the dvd first, fdd 2nd
nope, still not working..
am restarting though..
let me know what happens
BTW do you have the product key to enter when it ask during the re-install?
nope. didn't work.
have opened the disk, opened th eBIN folder and there's a stack of .exe files.
one is a "create partion" also a "recovery menu"
a "disk wipe" one
if you wan to wipe the disk clean use wipe as recovery will leave your junk in place
do you have your product key for XP?
I've got the Product Recovery DVD Rom, for Satellite P100, it has a key on the back, but can't see XP written on it...
ok good enough
it has Microsoft Office One note 2003 on same sticker as the key
shall I click on "wipe"?
ok you need to grep or dig your product key from your computer before you wipe it clean
ok....where is it?
let me give you a link to down load it.. hang on
There are lots of tools out there for this, I can't remember which one I used but here's one that should work... try it http://www.majorgeeks.com/WinKeyDOS_d4628.html
just tells me what it is, but doesn't show me how to get it
thats all you need to see it so you can write it down
sorry, no it gives me an explanation of what the key can do, but no code is shown
"WinKey DOS works from DOS Prompt and gets your windows Product Key"....(but no key shown?
oh thats wierd let me see if I can find the one I used hang on
oooh no, I got it...sorry!
I used this one just in case... http://www.magicaljellybean.com/
it will list all your keys and you can save it as a txt file
(easier to put it here so I can re-check )
Ok keep that number written down somewhere
ok.so do I go into the disk, and click the "wipe"?
it's all been backed up
you can give that a try - tell me what happens
a screen quickly flicks up, but closes immediately, no chance to read what it is.
everything stays as is
if you have antivirus running please turn it off
I suppose there is no floppy drive on the laptop right?
virus protect off...only DVD drive
can you set the DVD to boot first?
try to run the wipe again...
have reset the DVD as first boot. and restarting
great if that doesn't do the trick then try this
oooh - "loading RAM disk image" ...could have a winner!!
Got my fingers crossed for you!
ok - choice to "recovery of factory default software" or Erase the hard disk"
Erase hard disk says it will delete all data and remove partitions
yes and you will have to create the partition again, this option is good if you want to change the partition size, else go with the easier one recover factory... default
yeah other is too complex
let me know if it looks like things are moving in the right direction now...
oooohhhhh, it seems to be doing it's thing - FINALLY!
another 24 minutes though....aaargh!
It usually goes a little quicker than it says...
I'll hang out for a couple more minutes, then I need to go - it's 2:40 am and got to get up at 8 am Yikes
perhaps you can give me some hints/tips on how to put the key in etc when it's done?
for when it's done
sure towards the end of the install it will ask for the product key, just enter it as it is case sensitive and you'll be good. If you have a problem it will allow you to skip but then bug you for days until you enter it, if you have a problem let me know, you can call microsoft and prove it is legal but it's a hassle...
if you run into a snag let me know where you get stuck, but I'm pretty sure it's going to go all good from here on out.
if i need you, do I just ask for you? "Jon-Tech"
if the install and everything works out please press ACCEPT and if you'd be willing offer a positive review. If you run into a problem don't accept and we'll sort it out tomorrow
The easiest way is to contact me from this link... let me give it to you
and before you go press Control + D and you can bookmark and save this chat... so even if you ACCEPT and then have a question you can still post it to this thread without having to pay again...
Been a pleasure helping you - I suppose I'll know how it worked out in the morning... Thank you - Jon
any last questions or concerns?
cheers XXXXX XXXXX been a massive help - sweet dreams...(only 5.47pm is Australia here :)
how many more minutes left?
sitting at 42%
ok I'm going to head out... cheers, XXXXX XXXXX time in Sydney on business a few years back - had a great time... good food and music!
no probs - catch ya later