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Answered in 1 minute by:
12/30/2011
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 30,432
Experience: CISCO certified, Microsoft proficient, computing expert.
VerifiedIT Pete :
Hello and welcome to JustAnswer! I am Pete, an IT expert and I'm happy to assist with your question today.
IT Pete :
Check your Outlook Express settings, making sure that the POP3 and SMTP servers are correct, and that your full username and password XXXXX correct.
If you are still having problems, it could be that your password XXXXX somehow become corrupted. Try changing it for your email account and then entering it again.
JACUSTOMER-s28nd7f0- :
Tried and didn't work.
IT Pete :
Who is your email provider?
JACUSTOMER-s28nd7f0- :
comcast.net
JACUSTOMER-s28nd7f0- :
is it something about register key ?
IT Pete :
Possibly.
IT Pete :
Can you access your email ok through the Comcast website: https://login.comcast.net/login?s=wnamp&ts=64feedb5
JACUSTOMER-s28nd7f0- :
Cannot access e mail tried deleting and restart OE and same results error message
IT Pete :
Can you access your email ok through the Comcast website: https://login.comcast.net/login?s=wnamp&ts=64feedb5
JACUSTOMER-s28nd7f0- :
says user name and password XXXXX not match
IT Pete :
Ok, then your password XXXXX have changed.
IT Pete :
If you cannot access directly through Comcast, you will not be able to access email through OE either.
JACUSTOMER-s28nd7f0- :
what to do ?
IT Pete :
You will need to reset your password XXXXX it is not working.
IT Pete :
To do this, click here: https://login.comcast.net/myaccount/reset;reset-pwd-session-id=vyGQT9nMSqpLpvYTrpP1l23lQSLn3stWylm8pJ2mb0Wx6J0XPLQx!-1873284178!1538215884?execution=e1s1
IT Pete :
Then enter your username and click Next and follow the on-screen instructions.
IT Pete :
When you have the new password, enter it in OE.
JACUSTOMER-s28nd7f0- :
Changed password XXXXX still came up error
IT Pete :
Can you log in using the Comcast website ok?
JACUSTOMER-s28nd7f0- :
I.ll try
JACUSTOMER-s28nd7f0- :
No - said not match for adderss and password.
IT Pete :
You will need to ensure you have the correct information for the address and password.
IT Pete :
Can you double-check them and ensure you are using the correct lower or UPPER case letters.
IT Pete :
You should have received a replacement password XXXXX Comcast and this is the new password XXXXX you should be using.
JACUSTOMER-s28nd7f0- :
let me try again please
IT Pete :
Ok
JACUSTOMER-s28nd7f0- :
says unable to logon to the server using secure password XXXXX error invalid command error ox800ccc90
IT Pete :
Where are you getting this error?
JACUSTOMER-s28nd7f0- :
When I go to oe and click send receive all messages.
IT Pete :
Are you certain you are using the correct username and password?
IT Pete :
Have you tested the username and password XXXXX the Comcast website to ensure you can access your emails there?
JACUSTOMER-s28nd7f0- :
recently signed ijn to gmail. would this have anything to do with oe ?
IT Pete :
Signing into Gmail should not affect OE.
JACUSTOMER-s28nd7f0- :
I will try to reset a new password XXXXX comcast and see
IT Pete :
Ok
JACUSTOMER-s28nd7f0- :
still n.g. Thanks for trying...I hope you get paid but just ask said I do not have to pay if not satisfied and a]I am not because it is not fixed. I do appreciate your efforts
IT Pete :
I only get credited for my time when you click Accept
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