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Leon Russell
Leon Russell, Computer Repairer
Category: Computer
Satisfied Customers: 593
Experience:  1 year brick computer science institue, 5 years Traffic systems integration
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Google docs won't allow me to open my docs

Resolved Question:

Google docs won't allow me to open my docs

Already Tried:
signing off and signing back in. clicking, double clicking on doc

Submitted: 5 years ago.
Category: Computer
Expert:  Leon Russell replied 5 years ago.

Welcome to Justanswer

Are you logging into your Google account online?

Customer: replied 5 years ago.

Hi, yes I can log into my google account, gmail is working. But google doc's won't let me open my presentation.

do you want my login information?

Expert:  Leon Russell replied 5 years ago.
unfortunately i am not allowed to login to your account but i can help you figure this out, first , before this issue were you able to access the files ? if so was it from the same pr ?
Customer: replied 5 years ago.

The last time I entered google docs was december 9th and I was working on the presentation from my computer. Is that what your asking?

Everything is frozen in google docs and the toolbar at the top which allows you to move, share, edit, trash the file isn't appearing.

Customer: replied 5 years ago.
I've shared the presentation with someone. Would that make something change?
Expert:  Leon Russell replied 5 years ago.

Can u tell me which version of Internet Explorer u are running? Go to help along the top . Then find about

Expert:  Leon Russell replied 5 years ago.
follow this link, this will help you narrow down the issue, you have a couple of options, please let me know if you need help deciding Google documents
Customer: replied 5 years ago.

I'm on version 8. I see the link. Google docs no longer supports IE for their newest presentation version. I'm not converting to Google Chrome.

Thanks for the help.

Expert:  Leon Russell replied 5 years ago.

Thanks for using JustAnswer

Leon Russell and other Computer Specialists are ready to help you

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