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Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11966
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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I forgot my password XXXXX Aspire One netbook. How can I reset

Customer Question

I forgot my password XXXXX Aspire One netbook. How can I reset my netbook to the factory settings.
Submitted: 5 years ago.
Category: Computer
Expert:  Bryan replied 5 years ago.
Hi, and thanks for using JustAnswer.

Add this page to your Favorites/Bookmarks first, so as to get back to me anytime later on, if needed.

You may carry out an Acer eRecovery, which will return the system to the original factory installation including all factory installed drivers and applications (and reset your user account in the process as well, allowing you to create a new one):

  1. Plug in the AC adapter and battery.
  2. Turn the system on
  3. Immediately, press ALT on the keyboard and start tapping F10.
    Continue holding ALT and tapping F10 as the unit boots up.
  4. A screen stating "Starting Acer Erecovery" should appear.
    (Release ALT and stop tapping F10 at this point)
  5. There will be 4 options:
    1. Restore system to factory default
    2. Restore system from user backup
    3. Restore system from cd/dvd
    4. Exit

Restore system to factory default


  1. Enter the password XXXXX when eRecovery was first started (default - 000000).
  2. Read the on-screen warning and choose Yes.
  3. Click Next. The recovery process will start.

When recovery is complete the system will re-start and will need to complete the setup of Windows.


When setup is complete a process will clean up the recovery files.


Please be patient as this process can take 5-10 minutes or longer.

 

Hope it helps; thanks and Merry Christmas!

 

Regards

Customer: replied 5 years ago.
Look brother I have tried that first to know avail.
Expert:  Bryan replied 5 years ago.
Could you try it one more time now? Press and HOLD down the ALT key, then power on your computer and start tapping the F10 key repeatedly at bootup. Keep me posted.

Regards
Customer: replied 5 years ago.
Nothing!
Expert:  Bryan replied 5 years ago.
This indicates that your recovery partition has gotten corrupt/missing. Now, have you forgotten the password XXXXX your Windows user account, or the BIOS logon that comes up at bootup?

Regards
Customer: replied 5 years ago.
When I boot up the screen that comes up is the password XXXXX; that it and it gives me a hint then ask to reset password.
Expert:  Bryan replied 5 years ago.
I see; and are you using Windows XP, Vista, or 7?

Regards