Thank you for that information.
Please do the following procedures in the order they are presented.A. Uninstall Chrome
- Go to Start => Control Panel
- Click Programs and Features
- Locate Chrome there in the list of installed programs. When found, click on it to select, then uninstall it
- After the removal, please restart the computer
- After restarting, please proceed to the next steps that follow
B. Cleanup with CCleaner
NOTE: If you are using a program named Roboform, please do not proceed with CCleaner cleanup. Roboform Data will be removed by CCleaner.
Please download the FREE version of CCleaner from this link:
Download FREE CCleaner Here or this link http://www.piriform.com/ccleaner/download/standard
After you download the free tool, install it and run the scans and tests. By default, it runs CLEANER to cleanup from all system mess which includes all unwanted files, temporary files, temporary internet files, orphaned files and more. Make sure that all this mess that the Cleaner program has detected is removed. This will free up some space in your hard drive while speeding up your system as well.
Next, run REGISTRY Cleaner and fix the found problems. Run this REGISTRY cleaner several times and fix the issues until no issues will be found.
In order to run the Registry cleanup mode, open CCleaner, then look at the left panel of the CCleaner window. Locate and click the Registry link there and that should give you the Registry cleanup mode. Then click on the Scan for issues button. When the scan reached 100%, click FIX issues to remove the errors from your system. Then click the Scan for issues again then FIX whenever issues are still found. When no issues are found, close CCleaner.
After the CCleaner cleanup, please proceed to the Malwarebytes cleanup that follows.
C. Cleanup with Malwarebytes Antimalware
Please download the FREE version of Malwarebyte from this link:
Download FREE Malwarebytes Antimalware Here
If the above link doesn't work, you can download it from the official site. Here is the link:
Just click the DOWNLOAD NOW button there and you will be redirected to the download page. There you can finally download the installation file for Malwarebytes Antimalware.
After you download it, please install. During the FIRST RUN, when you are prompted for a TRIAL, you can just DECLINE. Then let it UPDATE.
After the updates are installed, please perform a QUICK SCAN. Then REMOVE all malicious files found and restart your computer as part of the removal process.
After the cleanup and the final restart, please RE-INSTALL Chrome.
D. RE-INSTALL Chrome
After the thorough cleanup and optimization of your system, please download and install Chrome then see if it works this time. Here is the download link to get a new installation file:
I hope you find my answer helpful. If you do, please Accept. Keep me posted with your results so that I can help you further. Please do not leave a negative feedback. We can continue further until your issue is resolved.