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Jamie Lee
Jamie Lee, Computer Support Specialist
Category: Computer
Satisfied Customers: 387
Experience:  A+ computer technician for over 10 years. Other certs include: MS Office,Windows,Networking.
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I have a Sony VAIO computer model PCG-2J3L that I bought three

Customer Question

I have a Sony VAIO computer model PCG-2J3L that I bought three years ago this month and in the last week I have been having problems. Screen goes dark and I can not see screen. It will last only 7 or 10 seconds and screen becomes black. I restart in safe mode or in last known configuration but the same thing happens. This has been going on for last week or so. Please advise what I can do since I lived in Laredo 78045. Thanks.
Submitted: 5 years ago.
Category: Computer
Expert:  Jamie Lee replied 5 years ago.

Jamie Lee :

hi my name is jamie and I would be happy to help

Jamie Lee :

do you use onboard video or do you have a video card

JACUSTOMER-wf00kvhq- :

No onboard video or I am not familiar if it has a video card. The computer is also the monitor. I have tried opening it up and after few seconds after it opens the screen goes black. I have tried opening up in safe mode....and the same thing happens. I have checked all connectors and plugs to make sure they are connected. Please help.

Jamie Lee :

it is a hardware issue if it happens in safe mode

Jamie Lee :

it sounds like the cpu is overheating....does the time it stay on ever change or is it always the exact same

Jamie Lee :

could be a bad power supply too

Jamie Lee :

is it under warranty

Jamie Lee :

it could be a really bad system corruption...

Jamie Lee :

You have to use the VAIO recovery center from your start menu

Jamie Lee :

if its turning off too fast that could be a problem

Jamie Lee :

could be the ram...

Jamie Lee :

i hear that bad ram in a via will do this

Jamie Lee :

are you able to get to the ram...do you have more than one ram stick

Jamie Lee :

if so ...try the computer with both of the sticks one at a time so that you test each on by themselves...let me know if there is change or not

Jamie Lee :

it seems that this is an issue effecting many vaio

Jamie Lee :

and they are having ram issues

Jamie Lee :

with same results...computer turns off after a few seconds

Jamie Lee :

here is a great pick of a ram upgrade

Jamie Lee :

http://www.insidemylaptop.com/images/sony-vaio-pcg-k25/15-taking-apart-notebook.jpg

Jamie Lee :

or click the link