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Need to set up computer to receive wireless internet

Customer Question
Need to set up computer to receive wireless internet
Submitted: 6 years ago.Category: Computer
Ask Your Own Computer Question
Answered in 26 minutes by:
11/7/2011
Tech Support Specialist: PCDrMiller, Computer Support Specialist replied 6 years ago
PCDrMiller
PCDrMiller, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,379
Experience: IT Specialist, Windows Systems Administrator
Verified

PCDrMiller :

Hello, how are you today?

Customer:

HI,I'm just fine

PCDrMiller :

You computer repair install went ok?

Customer:

yes seems to work ok,but DVD won't read the start up CD for ASUS. Don't know why,it read the CD XP for the boot up.

PCDrMiller :

That is strange. You probably don't need to install the CD if everything else seems to be working ok

PCDrMiller :

Now you are connecting a wireless adapter?

Customer:

yes I got Hughes sat on the main computer and Linksys set up

Customer:

ok

PCDrMiller :

Is there a model number on the usb adapter you have?

Customer:

it works ok,now I need the other computer set up to receive

PCDrMiller :

Ok, have you loaded the drivers for the USB adapter into the computer?

Customer:

EZ connect"9 802.11g wireless USB 2.0 Adapter

Customer:

no I got no CD

PCDrMiller :

do you see a part number, starts with 98- or 99-

Customer:

no

PCDrMiller :

Is it a little grey USB key?
I found these setup instructions that might be just what you need.
http://24.217.29.127/customers/Support.aspx?SupportArticleID=2342#download

Customer:

yes its grey

PCDrMiller :

Here is the link to download the drivers.
http://www.smc.com/files/AE/DRV_SMCWUSB-G_v1.0.0.9_(Vista_included).zip

PCDrMiller :

save that file to your desktop

Customer:

its all grey,no blue tip

Customer:

I can't down load it on the right computer,no internet?

PCDrMiller :

Ahhh...do you have a USB flash drive?

PCDrMiller :

Or external hard drive, or can you burn it to a CD..

Customer:

I guess I could try and burn it on Cd.

PCDrMiller :

Otherwise, you may need to connect that other computer to your router directly with an ethernet cable just to download that file

Customer:

its down loading now

Customer:

its ziped can we unzip it?

PCDrMiller :

Yes you can unzip it

PCDrMiller :

Here is another document with some setup instructions for your adapter. It seems pretty straightforward, use you get the software downloaded and transfered.
http://www.smc.com/files/AN/FAQ_SMCWUSB-G.pdf

Customer:

its on desk top

Customer:

now what

PCDrMiller :

On the desktop of the computer you want to install it on?

PCDrMiller :

Or you haven't yet burned the cd

Customer:

got a plank CD in DVD

PCDrMiller :

I'm surprised you didn't get one with the product...usually they will send you one

Customer:

now what

PCDrMiller :

do you know how to copy the file to the cd?

Customer:

no

PCDrMiller :

When you put the blank cd in and close the drive, did it pop up a menu of options?

Customer:

not yet

PCDrMiller :

do you have roxio or nero or some other burning software?

PCDrMiller :

Otherwise, you can try to right click on the file and choose copy

Customer:

I'll look

PCDrMiller :

then go to start -> my computer -> your cd drive letter

PCDrMiller :

And paste the file

PCDrMiller :

then look for where it says write these files to the cd

Customer:

it says files are waiting to be copy on CD

PCDrMiller :

Ok, you can see the file on the CD and it is faded a little bit?

PCDrMiller :

Do you see write to CD ?

Customer:

ok got them on a CD

Customer:

now what

PCDrMiller :

Put the CD in your other computer and copy the file to the desktop

PCDrMiller :

Then double click on it to unzip it.

Customer:

they are on desktop

Customer:

now what

PCDrMiller :

Right click on the file and choose extract all

PCDrMiller :

then hit next, next, finish to unzip the folder onto your desktop

Customer:

it says ext files to pass word

Customer:

says access deniel needs folder

Customer:

browse

Customer:

for folder

PCDrMiller :

I'm not sure how you got there...

PCDrMiller :

Can you close that, and try to just double click on the zip file on the desktop

Customer:

I hit next,next,next like you said

PCDrMiller :

Well, lets try something else.

PCDrMiller :

You have the file DRV_SMCWUSB-G_v1.0.0.9_(Vista_included).zip on your desktop right?

PCDrMiller :

double click on that file

Customer:

I did it takes me to screen says brows and password

PCDrMiller :

Right click on that file and choose properties

PCDrMiller :

what is the file size?

Customer:

browes has different folders to put it in

Customer:

it says click on folder to take file too

PCDrMiller :

Right...that is where you click next

PCDrMiller :

I just wanted your to choose all the defaults and click next next next finish

PCDrMiller :

Then it will unzip the file to a folder on your desktop

Customer:

with out picking a folder it says denied

PCDrMiller :

Wasn't there a folder already there when you got there?

PCDrMiller :

Just hit cancel and start again

PCDrMiller :

Open this page, it has a complete walkthrough.
http://24.217.29.127/customers/Support.aspx?SupportArticleID=2342#download

Customer:

its going to my doctments

PCDrMiller :

That is fine, you can unzip it anywhere as long as you can find it to go in and run the setup.exe file from the folder you extracted

PCDrMiller :

At the last screen, check the box to show extracted files and it should open right up to it

Customer:

its there says click on it to show it

PCDrMiller :

ok, find the setup.exe file and run it please. It is in the drivers folder inside of the folder you just extracted

Customer:

ok its done,driver installed

PCDrMiller :

Did you plug in the device?

Customer:

new screen came up SMC

Customer:

yes

PCDrMiller :

In the lower right corner by the clock, do you see the wireless network icon? A computer with some ))) by it?

Customer:

it looks like its on yes

PCDrMiller :

Ok..adapter installed. Just have to connect it to your wireless network

Customer:

how

PCDrMiller :

Click on that icon down there and find the available networks, then select yours and enter the network password XXXXX you have one setup

Customer:

yes it works

PCDrMiller :

Ok great. Once again, it has been a pleasure

Customer:

thanks to you Mr Miller,by that way whats your first name/

PCDrMiller :

Jason

Customer:

well Jason i'm in your debt again and my is Jamie,thank,thank,thank you.

PCDrMiller :

Glad I could help. Dont' forget to accept, and if you want to leave feedback that would be great as well. Have a great day1

PCDrMiller
PCDrMiller, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,379
Experience: IT Specialist, Windows Systems Administrator
Verified
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PCDrMiller
PCDrMiller
PCDrMiller, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,379
1,379 Satisfied Customers
Experience: IT Specialist, Windows Systems Administrator

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