For Online Computer Support, Ask a Computer Technician
Everything seems to be normal except the icon changed from the picture of the hard drive to a standard type icon picture.
Does the drive show up with a drive letter? YES bur does not give capacity or free space.Or does it now show up in Windows at all? YESDoes the drive make any odd noises? NOOr does it make LESS noise than it did before? Sounds normal.Is it hotter than usual? NOIs the fan running? Yes
Drive is not accessible but does show up on COMPUTER:
If you click MY COMPUTER or COMPUTER (if you run Windows 7)Do you see the drive listed? Yes shows 'Local Drive (E:)Are you able to click/double-click it to access the data on the drive? NO. Clicking on the driver gives error dialoge box 'Location is not available' with RED X "E:\ is not accessible." and message 'The file or directory is corrupted and unreadable.'
Does the data show up? No
I dont think the disk is bad but something is blocking windows from getting to it.
When I click on 'Error-Checking' I get the followign error:
'The disk check could not be performed because Windows can't access the disk.'
How do I get back to this point of communicatioin with you after I restart my computer? Don't want to lose what we have so far.
I did try rebooting but did NOT turn off the Maxtor. Will try that if you can explain how we can pick back up at this point afterward.
Ok, when I plugged the Maxtor in Microsoft Windows is saying "You need to format the disk in drive E: before you can use it. Do you want to format it?"
The Drive information screen shows it to be a 1.6 TB but it is actually only a 500 GB. It shows 1 Bytes free space and File System as sListView32.
Should I format it?
Yes, but it is mainly used to back up cricital data on my C drive. It contains the back up logs which all look good up until last night when it could not access the drive. This occurred AFTER I tried to do a system back up before installing windows updates. This is why I'm thinking there is some setting on the drive that got contaminated by the backup, preventing access to it.
I think I can get by with out the data on the E drive but do you think this windows format will be correct for the Maxtor or would the Maxtor software need to format it? Just want to be sure it is useable.
Drive reformated and backed up files.
Thanks for the assistance.