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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37862
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I cannot get into my google account. I even tried to sign in

Customer Question

I cannot get into my google account. I even tried to sign in new with my other email name using same password XXXXX both and it does not work. I am very confused--please help. I am a senior computer user and enjoy U tube.
Submitted: 5 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 5 years ago.
Hi, and thanks for using

Please try the following to recover your google/gmail account:

If you have not tried yet, please click and enter your gmail account to reset your Gmail password.

If that does not work, then you can submit the Gmail account recovery form.

Please click, then click on the option No.

Then provide as much details as possible to prove that you are the owner of the Gmail account.

You will need another email address that you have access to, so that Google/Gmail can contact you. You can create a free new email account at

Then Google/Gmail will contact you later, usually within about 24 hours, after verifying your submitted recovery form, in order to recover your Gmail email account.


If you want to, you can create a new google/gmail account: Create an account.


Please let me know if you have any further question later. Thank you.