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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38198
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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My asus U46E-BAL5 seems to be locked in a Num Lock configuration.

Customer Question

My asus U46E-BAL5 seems to be locked in a Num Lock configuration. the letters J, K, and L are typing 1, 2, and 3. Alsoletters U, I, O, and P are typing numbers. I can't find how to turn this off. This typing is on an aux USB standard keyboard.
Submitted: 6 years ago.
Category: Computer
Expert:  CompuGeek replied 6 years ago.

CompuGeek :

I am one of the Expert with justanswer.com who will be assisting you and will fix the problem in no time for you. Welcome to the justanswer chat

CompuGeek :

Turn off the power y holding it down for 5seconds

CompuGeek :

once done then you boot the computer in save mode

CompuGeek :

go to device manager and remove the existing keyboard driver

CompuGeek :

and the restart the computer

CompuGeek :

it will automatically reinstall the driver and you will be able to use the computer fine

Customer:

did not work

CompuGeek :

how old is the laptop?

Customer:

one week

Expert:  Viet - Computer Tech replied 6 years ago.
Hi, and thanks for using JustAnswer.com.

You may have only pressed the Num lock key. From your laptop, please press at the same time the two keys Fn and the Num lock key to turn on/off the num lock.

Please let me know if there is still nay issue later. Please let me know if this works or not. Thank you.

Thanks,
-Viet
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38198
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Viet - Computer Tech and 3 other Computer Specialists are ready to help you