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Thomas
Thomas, Computer Support Specialist
Category: Computer
Satisfied Customers: 739
Experience:  Working as IT Support Specialist. Focus on: Networks, Hardware & Accessories, OS, Multimedia
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When I clicked on Picasa this morning, a message came which

Resolved Question:

When I clicked on Picasa this morning, a message came which said:
CBlock file:: Restore err=2, albums_ index.db.
I have never had this message before ; Picasa has always been running fine.
How do I solve this problem?

Tanja van der Voo
Submitted: 5 years ago.
Category: Computer
Expert:  Thomas replied 5 years ago.

Thomas :

welcome to Justanswer

Thomas :

My name is XXXXX XXXXX I will assist you today

Thomas :

the error message you are receiving means that your picasa database is damaged

Thomas :

You will have to uninstall Picasa, including the database, then reinstall the latest version.

Thomas :

Your photo files will remain unchanged, no worry

Thomas :

Once you start the reinstalled Picasa version your database will automatically be rebuilt

Thomas :

To uninstall Picasa, open the Control Panel and double click the icon "Software"

Thomas :

Locate Picasa in the list of installed programs, select it and choose "Uninstall"

Thomas :

If you are asked if you want to uinstall the database as well, click on "Yes"

Thomas :

After uninstall is complete, download the latest Picasa version from: http://picasa.google.com/ and install it.

Thomas :

It will automatically scan your computer for photos and will rebuilt the database.

Thomas :

If you need further assistance with this process, just le me know

Thomas :

If you are satisfied with my service, please click on Accept and leave me a positive feedback. Thank you :)

Customer:

I am one of those older women who basically can only email ,do google and

Customer:

click on Picasa. So, you are going to laugh, but where is the control panel?

Customer:

can you tell me, please?

Thomas :

Click on Start -> Settings -> Control Panel

Thomas :

Yes, click on Start, point to: XXXXX XXXXX Control Panel

Customer:

Could you answer the question I just asked you? Where is the control panel?Tanja

Thomas :

Of course, In fact I just answered it twice.
Here again: Click on: Start -> Settings -> Control.

Thomas :

Control Panel

Customer:

OK, I clicked on control panel. Then it says: pick a category.

Thomas :

OK, good. Now double click on "Software"

Thomas :

or "Add and Remove programs"

Customer:

I did not find Software but clicked on Add and Remove programs.

Thomas :

OK, you should now see a list of installed programs

Thomas :

Locate Picasa and select it

Customer:

Yes, I saw Picasa. Do I click on it?

Thomas :

Yes

Thomas :

When you click on it you should see a button "Remove". Click it

Thomas :

You may get a question window asking you if you like to uninstall the database as well. Click on "Yes"

Customer:

I clicked on unistall. But then this message appeared" Would you like to remove the Picasa

Thomas :

Click on Yes

Customer:

database? If you are reinstalling, click on "No" . Is that correct or should I click

Customer:

on "yes' anyway?

Thomas :

Yes anyway.

Thomas :

It will rebuild the database after reinstall

Customer:

I click on Picasa- change/remove but it is stuck. It does not do

Customer:

anything. What now??

Thomas :

There may be a window open that asks a question you have to click on. If you don't see it, close other windows that might hide this window

Thomas :

If this doesn't help, restart your PC and uninstall again

Thomas :

After uninstall is completed, download and reinstall Picasa from: http://picasa.google.com/

Thomas :

It will automatically find your photos and rebuild the database

Thomas :

If you need further assistance, just post a message here.

Thomas and other Computer Specialists are ready to help you

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