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Frederick S.
Frederick S., Computer Specialist
Category: Computer
Satisfied Customers: 8694
Experience:  Computer technician and founder of a home PC repair company.
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How to unblock my Yahoo email account that's been blocked

Customer Question

How can I unblock my Yahoo email account that has been blocked for five days. The system no longer recognizes my email address or password ***** does it recognize the town my mother was born in? I feel like someone has gone into my email account and blocked me from having access it to it including my ability to change my password.

I think my browser is Mozilla/Firefox. I have been blocked from accessing my original email address for five days now. Also, the Yahoo system no longer recognizes the town in which my mom was born either. It's been this way for a little over a month. I could get in for a day then blocked for two days, etc. Now I can't get in at all. HELP!!!

Submitted: 6 years ago.
Category: Computer
Expert:  Frederick S. replied 6 years ago.

Welcome to JustAnswer. I look forward to assisting you with this and providing you with the information you need.

Please read the following steps and information – it will likely answer most, if not all, of your questions.

You can call(###) ###-####and press option 2, but it's advisable to try the steps below first since hold times can take up to and beyond 1 hour.


Please go to the following page to attempt to reset your password:

(If your security questions may have been recently changed, please pick “My account may have been compromised”, you may see a ‘This is not my question’ link underneath each question.)

If you are successful with that process, you can go ahead and skip the rest of the steps…


(Important – if you have another account with Yahoo, please sign out of that account before trying to complete the form below.)

Otherwise, if it is not successful, please follow the instructions below as a ‘last resort’ account recovery:

Please go to this page:

That recovery form was created so that people who cannot access their alternate email or answer their security question(s).

You'll need to have an alternate email account set up so that they may contact you. You can get a free account from for this.

Place your alternate email address under the “What is the email address where we can contact you?” section.

It will take 2-7 business days for someone from Yahoo to get back to you.

Thank you.

Customer: replied 6 years ago.

Like I stated before, I have already tried option one but with no success. I tried option two but I didn't see anything on there that would help me or that i haven't tried already. I also did not see anything on that page where I could ask anyone anything pertaining to my problem. Is there nothing that I can do to unblock my email address?

Expert:  Frederick S. replied 6 years ago.

I've heard customers have success with that form (option two). They just have to be patient since I've heard response times can take up to a week or more at the alternate email address you enter at the end of the form.

You can also try calling Yahoo at(###) ###-####and press option 2.