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Bernie, Computer Specialist
Category: Computer
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Experience:  6+ years experience, Microsoft MCDST/CompTia A+ Certified
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My AOL e-mail account will not let me log on. When I try to

Resolved Question:

My AOL e-mail account will not let me log on. When I try to reset my password XXXXX only gets through one step and then I don't have the ability to 'verify' my account.

I've had the same user name and password XXXXX at least 8 years and never changed the password...
Submitted: 5 years ago.
Category: Computer
Expert:  Bernie replied 5 years ago.
Welcome to JustAnswer and thanks for asking your question.

At this point - The only way to get back into your AOL account is to call 1-800-827-6364

Please let them know that you cannot get into your account and are not sure of the security questions, they will need some details from you to validate your identity.
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