Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer

I am trying to install a CapTel 800i captioned telephone with

Customer Question
a 2Wire 144 wireless modem.The...
I am trying to install a CapTel 800i captioned telephone with a 2Wire 144 wireless modem.The audio works ok but no captions. The CapTel techys have given up on the problem and think it is a Firewall problem.

Please advise. John Shepard Account number: XXXXXXXXXX
Submitted: 6 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 hours by:
9/2/2011
Tech Support Specialist: romr2009, Computer Hardware Engineer replied 6 years ago
romr2009
romr2009, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,782
Experience: 32 years practical systems experience: computer/phone, automotive, appliance, & electrical control
Verified
Hello Sir or Madam and thanks for choosing the JustAnswer.com Computer category.

  • Can you give a more specific model number for the 2wire?
-----
  • The CapTel 800i cannot connect wirelessly to the 2wire 144 modem.
  • Are you connecting the CapTel to the 2Wire with an ethernet cable?
-----

http://www.captel.com/customer_service/kb/uploads/83/CapTel-800i-Install-Guide1.pdf



romr2009
romr2009, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,782
Experience: 32 years practical systems experience: computer/phone, automotive, appliance, & electrical control
Verified
romr2009 and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 6 years ago

2Wire numbers: SN 471019121144 Number under bar code(NNN) NNN-NNNN odd number:2701HG-B, SSID2Wire144, Wireless Network Key XXXXXXXXXX

 

When I mentioned "wireless" I was refering to my Gateway 15 Laptop. CapTel is connected by Ethernet cable. All of my equipment is new purchased in May 2011.

 

I have the CapTel installation guide and am competent enough to follow all instructions.CapTel is hooked up with a Dual-Port filter marked "Phone and DSL/HPNA.

 

I spent a week and a half with techys trying all the tests in the installation guide with CapTel .I have installed 220V submersable pumps and wired up the breaker box in the pumphouse and then over to connect to the house breaker box. I built a room addition and did all the wireing and passed code. I am not a dumby. My CapTel is connected correctly.

 

However, I am deaf--the reason to spend $120 on a CapTel and $48 on you. I cannot hear over the phone. On page 13 of the CapTel installation guide it says to contact your ISP for instruction on how to adjust my Firewall security settings to include the CapLTel phone. That is what I would like you to do.

 

My ISP is ATT&T. Account number XXXXXXXXXX Password: thirtytwo32, Network Name: SSID 2Wire144, 10-digit WEP key XXXXXXXXXX That is all the numbers I have.

 

I am aware of but have never used Windows Remote Assistance. I necessasary we might set that up. I am on PST.

 

Customer reply replied 6 years ago
I am waiting for some indication that romr209 read my additional information. I do not consider that my question has been answered.
Tech Support Specialist: romr2009, Computer Hardware Engineer replied 6 years ago

 

  • Before we look at the firewall, what is the result of the test on page 12 of the manual:
  1. Press any key to "wake up" the CapTel phone if the screen is dark.
  2. With the handset down, press 0 4 7 4 6 3 6 on the number keypad (zero IPINFO). The CapTel display screen will show IP information about your telephone.

 

Ask Your Own Computer Question
Customer reply replied 6 years ago

ESN 389B1908405

SW Version 120810

MAC 00:1B:C4:07:E3:D6

Phone IP 192.168.1.67

SN Mask 255.255.255.0

GWIP Adr 192.168.1.254

DNS Server 192.168.1.254

 

There is no "CAP IR" or "IP ADRR"

Tech Support Specialist: romr2009, Computer Hardware Engineer replied 6 years ago

 

 

http://support.2wire.com/view/765/2701_installation_guide.pdf

 

-----

 

  • Unplug the power cord for the 2-wire 2701HG-B.
  • Unplug the power cord for the CapTel.
  • Wait 10 minutes.
  • Re-connect the power cord for the 2-wire 2701HG-B.
  • Wait 10 minutes.
  • Re-connect the power cord for the CapTel.
  • Wait 10 minutes.
  • The Captions button should be lit.
  • Reply with the new test results from page 12.

 

Ask Your Own Computer Question
Customer reply replied 6 years ago

I followed your e-mail instructions, repeated the test on p.12, (0474636) no change in screen readout.

The red caption button on CapTel is lit but no captions incoming on test call.

Phone screen indicates the DHCP is OK. I reset the phone (bottom P. 13, 073738) to no avail.

 

Tech Support Specialist: romr2009, Computer Hardware Engineer replied 6 years ago

 

  • Test the modem by diconnecting the ethernet cable from the CapTel and moving it to your computer's ethernet port.

 

Ask Your Own Computer Question
Customer reply replied 6 years ago

I did the above. The computer worked normally accessing the internet. On the CapTel screen was the notation--*Captions Unavailable* Check that Ethernet cable is plugged in

 

On Sept 3 I wrote you that I had spent a week and a half jumping through these same hoops with the CapTel techy. My telephone and I passed every test. Lets tackle the Firewall modification.

Tech Support Specialist: romr2009, Computer Hardware Engineer replied 6 years ago

 

  • While the computer is using the ethernet cable, click on the Windows orb, type cmd into the search box, and double click on the cmd icon to run a command prompt.
  • Type the following:
  • ipconfig /all
  • Right-click the window and move to select all.
  • Paste the results into this window.

 

Ask Your Own Computer Question
Customer reply replied 6 years ago

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\John Shepard>ipconfig/all

 

Hope this if what you wanted. Doesn't look like much to the unwashed.

Customer reply replied 6 years ago
I received the above message with no comment.
Tech Support Specialist: romr2009, Computer Hardware Engineer replied 6 years ago

 

  • There is a space after the ipconfig.
  • There is no space between the / and the all.
  • (In other words, there are two words ipconfig and /all).

 

 

Ask Your Own Computer Question
Customer reply replied 6 years ago

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\John Shepard>ipconfig /all

Tech Support Specialist: romr2009, Computer Hardware Engineer replied 6 years ago

 

  • Sorry.
  • ipconfig /all
  • Then hit the return key to tell the computer to execute the command.
  • Wait for the report to finish.
  • Right-click the window and move to select all.
  • Paste the results into this window.

 

Ask Your Own Computer Question
Customer reply replied 6 years ago

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\John Shepard>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : JohnShepard-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
2
Physical Address. . . . . . . . . : BC-77-37-43-98-20
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : BC-77-37-43-98-20
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
Physical Address. . . . . . . . . : BC-77-37-43-98-1F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::416f:c1d9:c6fa:78b1%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.65(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, September 15, href="http://www.justanswer.com/computer/5hzc2-trying-install-captel-800i-captioned-telephone.html1 6:07:33 PM
Lease Expires . . . . . . . . . . : Friday, September 16, href="http://www.justanswer.com/computer/5hzc2-trying-install-captel-800i-captioned-telephone.html1 6:07:34 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : XXXXXXXXX br/> DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-4B-FA-6F-78-2B-CB-F0-C3-59

DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 78-2B-CB-F0-C3-59
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c1d9:c2a7:8ca8:9fc%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, September 15, href="http://www.justanswer.com/computer/5hzc2-trying-install-captel-800i-captioned-telephone.html1 6:08:05 PM
Lease Expires . . . . . . . . . . : Friday, September 16, href="http://www.justanswer.com/computer/5hzc2-trying-install-captel-800i-captioned-telephone.html1 6:08:06 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : XXXXXXXXX br/> DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-4B-FA-6F-78-2B-CB-F0-C3-59

DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : BC-77-37-43-98-23
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.gateway.2wire.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1c21:3fc4:9339:9f5a(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::1c21:3fc4:9339:9f5a%16(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\John Shepard>

 

FLASH: I have received two captioned phone calls. The first I initiated to my local Dr's office and the second was an incoming long distance from OR. These are the only captioned calls I have received in 6 weeks.

Tech Support Specialist: romr2009, Computer Hardware Engineer replied 6 years ago


  • Click on the ShieldsUp link below to check the status of your ports.
https://www.grc.com/x/ne.dll?bh0bkyd2

-----

  • Then you need another ethernet cable so the CapTel and your computer are both connected to the 2-wire.
  • We will change the firewall settings (page 84 of the 2nd manual linked below) to move the CapTel outside of the firewall (DMZplus mode).

-----

http://www.captel.com/customer_service/kb/uploads/82/CapTel-800i-User-Manual1.pdf

http://support.2wire.com/download/49/5100-000326-000.Rev.A.pdf
Ask Your Own Computer Question
Customer reply replied 6 years ago

Sorry I have delayed our program but I have ben away for a week, taking care of 5 medical "procedures" in 3 different towns and two states.

I'am not crazy about the idea of hooking up my wireless laptop to a firewire or any wire but I guess I can do that in the middle of the day. I use it mostly morn & eve.

I'm concerned about following instructions to change the firewall. At 86 years of age, I am deaf as a post on the phone. $5000 plus of hearing aids haven't worked.

I've never used Windows Remote Assistance but I am sure I can get it going on my end if it would help. Standing by.

Tech Support Specialist: romr2009, Computer Hardware Engineer replied 6 years ago
  • We are not allowed phone contact, only this venue.

 

-----

 

  • Let me know when you get the extra ethernet cable (not firewire) so both the Captel and your laptop will be connected to the router at the same time.
  • I am not set up nor authorized for Remote Control.

 

 

Ask Your Own Computer Question
Customer reply replied 6 years ago

There is only one Ethernet socket on the CapTel phone. I went to Radio Shack and they did not carry a splitter or "Y".

CapTel phone came alive and printed "Check that Ethernet cable is plugged in" and "Ethernet cable not plugged in" and "NDK aborted with critical error -1" I got rid of the notations by going throough the three reset routines on P. 13 of the installation guide.

I looked at ShieldsUP and decided it was two steps above my pay grade. I got my first computer in my mid 70's and never studied the genre. Digital photography was my bag.

Tech Support Specialist: romr2009, Computer Hardware Engineer replied 6 years ago
  • You should have checked back with me after you got the 2nd ethernet cable.
  • The picture below is from page 14 (of 27) from the 2-wire installation guide.

graphic

 

  • Leave the CapTel ethernet cable connected to the first port.
  • (In this case, the CapTel is the "First Computer with Ethernet Connection")
  • Connect your computer to the 2nd ethernet port.
  • This way, both devices are connected to the 2-wire.

-----

 

Reset the devices for the new configuration as follows:

 

  • Unplug the power cord for the 2-wire 2701HG-B.
  • Unplug the power cord for the CapTel.
  • Wait 10 minutes.
  • Re-connect the power cord for the 2-wire 2701HG-B.
  • Wait 10 minutes.
  • Re-connect the power cord for the CapTel.
  • Reboot the computer.
  •  

    -----

     

    • Get back to me so we can change the firewall for the CapTel ethernet connection.

     

    Ask Your Own Computer Question
    Customer reply replied 6 years ago

    OK, I was confused about the hookup but I now have the CapTel and the LT connected to the 2Wire with Ethernet cables. I followed the instructions on reset.

    My son-in-law who is a graduate software engineer will be here on Sunday and I hope it is convenient for you to tackle the Firewall issue. If we can't get together he will be back in a week as the couple are going to a week in Ashland, OR to a Shakespear festival.

    On Sept.15 I sent a FLASH that I had received two captioned messages on the phone. That shows me that my basic hook-up is OK.

    Since resetting, I have unhooked the LT (I am "wireless") and used it at a different site. Before we connect for the Firewall issue, and I hook up to the 2-Wire again should I do the reset again?

    Tech Support Specialist: romr2009, Computer Hardware Engineer replied 6 years ago

     

    • You should always do the reset whenever you change the connections.
    • This forces the router to re-establish communications with the devices connected to the ports.

    -----

     

    • I don't usually work Sundays, but all he has to do is browse over to the router "website" ( http://gateway.2wire.net) and set the CapTel "computer" to the demilitarized zone (DMZ).
    • See the 2 areas circled in red in the picture below:

     

    graphic

     

     

     

     

     

  • We will change the firewall settings (page 84 of the manual linked below) to move the CapTel outside of the firewall (DMZplus mode).

  • -----

    http://support.2wire.com/download/49/5100-000326-000.Rev.A.pdf

     

     

    Ask Your Own Computer Question
    Customer reply replied 6 years ago

    I followed your instructions (moving the captel phone to the DMZ in the 2wire router firewall control page). This improved the situation, but the captel still isn't working.

     

    Now, when a call comes in, the captel says "Waiting for captions" and "Stage 0 of 8". This stays on for 30-45 seconds, at which point it rapidly goes through stages 1-8 and brings up a captioning screen, which _correctly_ starts to caption two or three words of the conversation. Then it stops and doesn't caption anything else.

     

    Further, once the captioning starts, the "internet" light on the 2wire router goes off, and I lose internet connectivity for the duration of the call. When the call ends, sometimes the captel gives an error, sometimes not, but I never get more than two or three words captioned, and only after 30-45 after the call started.

     

    Next steps?

    Tech Support Specialist: romr2009, Computer Hardware Engineer replied 6 years ago

    Now, when a call comes in, the captel says "Waiting for captions" and "Stage 0 of 8". This stays on for 30-45 seconds, at which point it rapidly goes through stages 1-8 and brings up a captioning screen, which _correctly_ starts to caption two or three words of the conversation. Then it stops and doesn't caption anything else.

     

     

    -----

     

     

    • The Waiting for captions... and Stage... never happened before the DMZ move?

    -----

     

    • Check your ISP using both of the links below: (Click on the Begin Test button and ignore the advertising downloads.)

    http://www.pingtest.net/
    http://speedtest.net/

     

     

     

    Ask Your Own Computer Question
    Customer reply replied 6 years ago

    I don't believe the captions "waiting for... stages" messages ever came up before the move to the DMZ, but I can't be sure.

     

    Pingtest results: Couldn't test for packet loss (no explanation) 43 ms ping time. 3ms jitter. Line quality B*.

     

    Speedtest.net results: 35 ms ping time. 5.14 mb download. 0.64 mb upload

     

     

    It seems like the phone is causing the router to lose its internet link while it tries to get captions. With the internet link down, it just fails. Then, when the phone hangs up, the link comes back. Very frustrating.

     

    Given that it captions 2 or 3 words after 30 or 45 seconds, it seems like at least a few packets get out and come back, then the whole system fails. Almost ready to send the thing back and give up.

     

    Any further suggestions?

    Tech Support Specialist: romr2009, Computer Hardware Engineer replied 6 years ago

     

    • Does the same company provide you with telephone and internet service?
    • Does your phone service come through the cable company?

     

    Ask Your Own Computer Question
    Customer reply replied 6 years ago

    I had the phone service, At&T before I bought the internet service .Both telephone and computer are AT&T.

     

    I don't know if the phone service comes through the cable company.

    Tech Support Specialist: romr2009, Computer Hardware Engineer replied 6 years ago

     

    Speedtest.net results: 35 ms ping time. 5.14 mb download. 0.64 mb upload

     

    • That's probably not good enough for Captel.
    • (Especially the 0.64 mb upload.)
    • Can you get a faster speed from AT&T?

    -----

     

    • The only thing left is swapping out the modem and the wires from the point of entry (POE) outside to the modem.

     

    Ask Your Own Computer Question
    Customer reply replied 6 years ago

    SUCCESS:

    I knew I had enough internet speed because I have AT&T "High Speed Internet" at an advertised speed of 6Mbps.

    I arranged for a call from the AT&T service man and explained my problem. I asked him to check the wiring. He went to the side yard and in the in-box for the phone he found an antiquated module from 1972 that was used to check the phone at that time. He was surprised I had any high speed internet at all. After replacing the module with a modern one, the captions worked. It takes about 15 seconds for the captions to start so I don't know how that will work out. I haven't been able to use it in the "real world" yet.

    Go ahead and spend the $48.

    Thank you for your patience in working with an 86 year old computer geezeer.

     

    John P. Shepard, Yreka, CA

    Tech Support Specialist: romr2009, Computer Hardware Engineer replied 6 years ago

     

    Congratulations!

     

     

    Ask Your Own Computer Question
    Ask romr2009 Your Own Question
    romr2009
    romr2009
    romr2009, Computer Hardware Engineer
    Category: Computer
    Satisfied Customers: 1,782
    1,782 Satisfied Customers
    Experience: 32 years practical systems experience: computer/phone, automotive, appliance, & electrical control

    romr2009 is online now

    A new question is answered every 9 seconds

    How JustAnswer works:

    • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
    • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
    • 100% Satisfaction GuaranteeRate the answer you receive.

    JustAnswer in the News:

    Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
    JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
    Web sites like justanswer.com/legal
    ...leave nothing to chance.
    Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
    Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
    I will tell you that...the things you have to go through to be an Expert are quite rigorous.

    What Customers are Saying:

    My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

    One Happy CustomerNew York

    I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

    RPAustin, TX

    Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

    Bill M.Schenectady, New York

    The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

    FrankCanada

    Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

    Mary C.Freshfield, Liverpool, UK

    This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

    AlexLos Angeles, CA

    Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

    GPHesperia, CA

    < Previous | Next >

    Meet the Experts:

    Andy

    Andy

    Computer Consultant

    5,316 satisfied customers

    11yr exp, Comp Engg, Internet expert, Web developer, SEO

    Engineer John C.

    Engineer John C.

    Computer Science Engineer

    3,228 satisfied customers

    Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

    Ryan H.

    Ryan H.

    Computer Support Specialist

    1,741 satisfied customers

    A+ Certified Technician - 10 Years experience working with all types of computer systems.

    Jane Lefler

    Jane Lefler

    Sr Prog Analyst / Technician

    2 satisfied customers

    Computer Programmer / Technician/ Consultant 16+ years

    Frederick S.

    Frederick S.

    Computer Specialist

    7,241 satisfied customers

    Computer technician and founder of a home PC repair company.

    lifesaver

    lifesaver

    Computer Software Engineer

    4,288 satisfied customers

    Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

    Sudipto

    Sudipto

    Hardware Engineer

    4,167 satisfied customers

    Certificate Course In Computer Maintenance

    < Previous | Next >

    Related Computer Questions
    OUT FROM MY YAHOO ACCOUNT OF 12 YEARS OLD. PLEASE HELP ME
    I AM LOCKED OUT FROM MY YAHOO ACCOUNT OF 12 YEARS OLD. PLEASE HELP ME RESOLVE THIS SIGN-IN CRISIS. … read more
    Isaac Franklin
    Isaac Franklin
    Associate of Science in Social Sciences
    971 satisfied customers
    Can i connect me blueant pump ear buds to google fire 10
    can i connect me blueant pump ear buds to google fire 10 pad? … read more
    Richard
    Richard
    IT Manager
    IT Manager, Consultant
    3,281 satisfied customers
    My IPhone is locked with a message - enter PUK code - SIM
    My IPhone is locked with a message - enter PUK code - SIM locked … read more
    Mike Taylor
    Mike Taylor
    40 satisfied customers
    Dont know apple password, ipad, Nothing. Just need to reset,
    Dont know apple password JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: ipad JA: How long has this been going on with your iPad? What have you tried s… read more
    AnswersByEric
    AnswersByEric
    Software Developer
    Associate Degree
    37 satisfied customers
    I am trying to set up my new HPprinter deskjet 2652. to my
    I am trying to set up my new HPprinter deskjet 2652. to my HP computer. … read more
    AnswersByEric
    AnswersByEric
    Software Developer
    Associate Degree
    37 satisfied customers
    I have just received a call that I am to call a toll free
    I have just received a call that I am to call a toll free number as my windows may soon be shut down. … read more
    ChrisC
    ChrisC
    PC Technician
    Associate Degree
    660 satisfied customers
    I cannot get into I have a new phone and do not recall my
    I cannot get into***@******.*** I have a new phone and do not recall my password. Please recover [email protected] for me because when I put in the pass code it says I do not exist! thanks Richard Lathem… read more
    Aparna Indresh
    Aparna Indresh
    Engineer
    Electronics & communication engineering
    46 satisfied customers
    I just changed my security to Trend micro per your request,
    I just changed my security to Trend micro per your request, I have since bought a new computer thru best buy. How do I get that security into my new computer … read more
    Josh
    Josh
    It Support Specialist
    Associate Degree
    5,140 satisfied customers
    Could you tell me how to scan a photograph from my new HP
    Could you tell me how to scan a photograph from my new HP OfficeJet 4650 printer to my computer so that I may email the photo? … read more
    Richard
    Richard
    IT Manager
    IT Manager, Consultant
    3,281 satisfied customers
    I did an Microsoft update a couple of hours ago as per
    I did an Microsoft update a couple of hours ago as per prompt - now when I use Explorer i get "not implemented" … read more
    Richard
    Richard
    IT Manager
    IT Manager, Consultant
    3,281 satisfied customers
    I had some malware get on my dell inspiron and once it shut
    i had some malware get on my dell inspiron and once it shut down its not able to make it past boot screen … read more
    Richard
    Richard
    IT Manager
    IT Manager, Consultant
    3,281 satisfied customers
    Had a new modem installed today and cannot connect to living
    Had a new modem installed today and cannot connect to living room … read more
    Moses C
    Moses C
    Bsc
    339 satisfied customers
    We have at least two issues. Dell 5040 / windows 10 build
    forever. let me explain. we get a warning every 30-days that we cannot validate our license. the user is behind a firewall which is not configured to block normal traffic to secured ports such as 443. The last time I tried to resolve this with ACT, I was told that you were not using any special ports or protocols. The only way we can get the license to work is to connect the pc to a wireless network. The other issue isnot being able to update ACT even when a user with admin permissions is logged in. I wanted toupdate ACT to see if the license issue might be corrected. … read more
    Kris R
    Kris R
    IT Manager
    Computing
    2,652 satisfied customers
    I can' access my Facebook accoun. I can'T access my Facebook
    I can'T access my Facebook account and have been locked out. They say someone else tries to get in. I followed their procedure & changed my password. I t still didn't work. I have tried this several times bot am still locked out . Please help? Jan. 13. … read more
    Kamil Anwar
    Kamil Anwar
    IT Consultant / Systems Engineer
    Bachelor\u0027s Degree
    434 satisfied customers
    My start menu won't start. Says Critical error with one
    My start menu won't start. Says Critical error with one drive Ox8004def7. I am planning to discontinue internet but want to keep Microsoft featuraes offline. … read more
    Kamil Anwar
    Kamil Anwar
    IT Consultant / Systems Engineer
    Bachelor\u0027s Degree
    434 satisfied customers
    My lap top computer won't let me type in my password to open
    My lap top computer won't let me type in my password ***** open the computer. I am now sending this from my desk top … read more
    D.Sandlin
    D.Sandlin
    Support Technician
    6,708 satisfied customers
    My microsoft edge will not start, It says it can't reach
    my microsoft edge will not start, It says it can't reach this page, check the address … read more
    Cody
    Cody
    Computer Science
    1,708 satisfied customers
    I want to turn on Bluetooth on this PC. How do I do that? HP
    I want to turn on Bluetooth on this PC. How do I do that? … read more
    Patrick Evans
    Patrick Evans
    Network Engineer
    MS
    10 satisfied customers
    Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

    Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

    Show MoreShow Less

    Ask Your Question

    x