For Online Computer Support, Ask a Computer Technician
Greetings,Welcome to Just Answer.My name is XXXXX XXXXX I will be the expert working with you today to help resolve your problem. Please, let me know when you are ready to begin.
Are you trying to connect the computer that you are using now to speak with me on to the Mifi?
no this is my laptop which currently has qwest modem...
sorry got that wrong...this is my desktop
So, you are trying to connect a different computer to the mifi.
yes the toshiba i mentioned above
Does the other problem computer indicate that it is connected to the Mifi?
yes, it does show connected but w/limited access/connectivity...says the mifi has no ip address
Have you already activated the mifi through Verizon?
yes, this is the 2nd unit...returned the first one due to same problem and verizon assumed it was defective
The mifi is a horrid device in my opinion. I own one, but it is never used.
Did they offer a different type of device?
I would suggest the UML290 in your case.
they are now telling me to take it to a store and see if it works on their laptop and surfs...if it does they are saying it is my laptop which i do not believe
I do not believe that either.
At the store, demand that they replace it with a UML290 or something of the like.
whats the difference and can i still hook up 5 devices
The UML290 is for a single computer.
The difference is that the UML290 will work.
that is why i choose this unit because I can connect my desktop, ereader and laptop all at the same time
I personally, would never use the Mifi because I have had nothing but problems with it when it does work.
so is that ur answer? return it basically?
I wish there was more that I could do, but I am limited by the 'value' of that item.
the first unit worked for about 2 days then nothing...this new one has not worked at all!
See what I am talking about?
Do you live in the city or further out?
n the city (ABQ, NM) this is a store close enough....I just wanted to get rid of Qwest because I have rebooted my moden 12x since 7.29.11 I HATE THEM!
I am sorry to hear about your plight.
If you wish to continue using the Mifi, you will Definitely need to purchase an additional antenna, which will plug into the Mifi.
For me, adding the antenna did help a great deal.
where does it pulg in at...I just opened a little hole to the left of the power jack...it there where and what other purpose does it serve
That is the location where you can plug in an external antenna.
and where would I purchase and can u send me 2 a pic on the web and what might the ball park cost be
One moment, please while I locate that for you.
Please, look at the mifi once more.
What is the brand name?
I meant to say 'model' name
just says verizon 4glte
mifi 14510L you said....
but that does not sound right
It will be 1450l or something like that
yes 1451L NVTL short 4 novatel i guess
That is not right.
It says 1451L on the device?
thats what the receipt says as well
What does it say on the device, please?
You may have to take the battery out and look at the label behind the battery.
Is it the 4510L ?
That is what I was assuming it was.
yes, says verizon 4g lte Mifi on the outside...inside it says Novatel Wireless 4510L
You can find antennas for this device at the following link: http://3gstore.com/index.php?main_page=advanced_search_result&keyword=4510L&inc_subcat=0&search_in_description=0&sorter=price
You may click the Accept button on the bottom right of your screen & click Ok now and leave any feedback for me that you feel is appropriate. Thank you, - JasonIf you ever want to work with me as your expert in the future, please bookmark the following website. You can ask any future questions directly to me and I will be the expert assigned to your case: http://www.justanswer.com/computer/expert-theextraordinaire/
Thank you again for your time.
Please, do not forget to click the Accept button on the bottom right of the page and the resulting "Ok" button. That is the only way this site gives us experts credit for helping.Once you click the Accept button and the resulting Ok button, your deposit that you have already been charged, will be released. I only I get credit from the website or get paid for my time if you click the Accept button and then click Ok.
thanks for all your help Jason...its going back and staying back.....
That is the best choice.
That is what I decided to do with mine after messing with it for far too long.
I didn't return it, I just trashed it though.