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Jason Jones
Jason Jones, Computer Expert
Category: Computer
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Experience:  Over 10 years of professional experience.
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i recently purchased a verizon mifi 14510L and have the Laptop

Resolved Question:

i recently purchased a verizon mifi 14510L and have the Laptop L505D-S5965. The laptop will connect to Qwest wireless but not to the mifi. The unit recognizes the signal but will only give me Limited Connectivity and also says Limited Access. I have worked relentlessly w/Verizon but to no avail....please help! what can I do to make this work...Verizon tech support says it must be my laptop but it connects and allows me to surf thru Qwest.
Submitted: 6 years ago.
Category: Computer
Expert:  Jason Jones replied 6 years ago.

Computer Extraordinaire :

Greetings,

Welcome to Just Answer.

My name is XXXXX XXXXX I will be the expert working with you today to help resolve your problem.

Please, let me know when you are ready to begin.

Customer:

READY JASON

Computer Extraordinaire :

Hello

Customer:

hi

Computer Extraordinaire :

Are you trying to connect the computer that you are using now to speak with me on to the Mifi?

Customer:

no this is my laptop which currently has qwest modem...

Computer Extraordinaire :

ok

Customer:

sorry got that wrong...this is my desktop

Computer Extraordinaire :

So, you are trying to connect a different computer to the mifi.

Customer:

yes the toshiba i mentioned above

Computer Extraordinaire :

Does the other problem computer indicate that it is connected to the Mifi?

Customer:

yes, it does show connected but w/limited access/connectivity...says the mifi has no ip address

Computer Extraordinaire :

Ok

Computer Extraordinaire :

Have you already activated the mifi through Verizon?

Customer:

yes, this is the 2nd unit...returned the first one due to same problem and verizon assumed it was defective

Computer Extraordinaire :

ok

Computer Extraordinaire :

The mifi is a horrid device in my opinion. I own one, but it is never used.

Computer Extraordinaire :

Did they offer a different type of device?

Computer Extraordinaire :

I would suggest the UML290 in your case.

Customer:

they are now telling me to take it to a store and see if it works on their laptop and surfs...if it does they are saying it is my laptop which i do not believe

Computer Extraordinaire :

I do not believe that either.

Computer Extraordinaire :

At the store, demand that they replace it with a UML290 or something of the like.

Customer:

whats the difference and can i still hook up 5 devices


 

Computer Extraordinaire :

Oh...

Computer Extraordinaire :

The UML290 is for a single computer.

Computer Extraordinaire :

The difference is that the UML290 will work.

Customer:

that is why i choose this unit because I can connect my desktop, ereader and laptop all at the same time

Computer Extraordinaire :

Ok, understood.

Computer Extraordinaire :

I personally, would never use the Mifi because I have had nothing but problems with it when it does work.

Customer:

so is that ur answer? return it basically?

Computer Extraordinaire :

I wish there was more that I could do, but I am limited by the 'value' of that item.

Customer:

the first unit worked for about 2 days then nothing...this new one has not worked at all!

Computer Extraordinaire :

See what I am talking about?

Computer Extraordinaire :

Do you live in the city or further out?

Customer:

n the city (ABQ, NM) this is a store close enough....I just wanted to get rid of Qwest because I have rebooted my moden 12x since 7.29.11 I HATE THEM!

Computer Extraordinaire :

I am sorry to hear about your plight.

Computer Extraordinaire :

If you wish to continue using the Mifi, you will Definitely need to purchase an additional antenna, which will plug into the Mifi.

Computer Extraordinaire :

For me, adding the antenna did help a great deal.

Customer:

where does it pulg in at...I just opened a little hole to the left of the power jack...it there where and what other purpose does it serve

Computer Extraordinaire :

That is the location where you can plug in an external antenna.

Customer:

and where would I purchase and can u send me 2 a pic on the web and what might the ball park cost be

Computer Extraordinaire :

sure thing

Computer Extraordinaire :

One moment, please while I locate that for you.

Customer:

thanks

Computer Extraordinaire :

Please, look at the mifi once more.

Customer:

k

Computer Extraordinaire :

What is the brand name?

Computer Extraordinaire :

oh..

Computer Extraordinaire :

I meant to say 'model' name

Customer:

just says verizon 4glte

Computer Extraordinaire :

mifi 14510L you said....

Computer Extraordinaire :

but that does not sound right

Customer:

novatel?

Computer Extraordinaire :

It will be 1450l or something like that

Customer:

yes 1451L NVTL short 4 novatel i guess

Computer Extraordinaire :

thank you


 


 

Computer Extraordinaire :

No

Computer Extraordinaire :

That is not right.

Computer Extraordinaire :

It says 1451L on the device?

Customer:

thats what the receipt says as well

Computer Extraordinaire :

What does it say on the device, please?

Computer Extraordinaire :

You may have to take the battery out and look at the label behind the battery.

Computer Extraordinaire :

Is it the 4510L ?

Computer Extraordinaire :

That is what I was assuming it was.

Customer:

yes, says verizon 4g lte Mifi on the outside...inside it says Novatel Wireless 4510L

Computer Extraordinaire :

Thank you

Computer Extraordinaire :

You can find antennas for this device at the following link: http://3gstore.com/index.php?main_page=advanced_search_result&keyword=4510L&inc_subcat=0&search_in_description=0&sorter=price

Computer Extraordinaire :

You may click the Accept button on the bottom right of your screen & click Ok now and leave any feedback for me that you feel is appropriate.

Thank you,
- Jason


If you ever want to work with me as your expert in the future, please bookmark the following website. You can ask any future questions directly to me and I will be the expert assigned to your case: http://www.justanswer.com/computer/expert-theextraordinaire/

Computer Extraordinaire :

Thank you again for your time.

Computer Extraordinaire :

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Customer:

thanks for all your help Jason...its going back and staying back.....

Computer Extraordinaire :

:)

Computer Extraordinaire :

That is the best choice.

Computer Extraordinaire :

That is what I decided to do with mine after messing with it for far too long.

Computer Extraordinaire :

I didn't return it, I just trashed it though.

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