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I need help GETTING INTO my email PLEASE!!! If you would

Customer Question
I need help GETTING...
I need help GETTING INTO my email PLEASE!!!

If you would telephone me I would be eternally grateful. Having problems here.
Send me your phone number, and I will call you.

Mary F. Granacha
(XXX) XXX-XXXX [email protected]
Submitted: 6 years ago.Category: Computer
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Answered in 5 minutes by:
8/26/2011
Tech Support Specialist: James, Sr. Computer Support Expert replied 6 years ago
James
James, Sr. Computer Support Expert
Category: Computer
Satisfied Customers: 15,908
Experience: 20 years of experience building, fixing and servicing PCs and operating systems.
Verified
Hi Mary, who is your email provider?
Ask Your Own Computer Question
Customer reply replied 6 years ago
Yahoo.com
Tech Support Specialist: James, Sr. Computer Support Expert replied 6 years ago
Hi,

Yahoo has created a special page for users who had their accounts hacked or otherwise can't access the account.
It will require you to submit various bits of information, which will be checked agains the details on file.

Please fill out the form, which you can access at:


http://help.yahoo.com/l/us/yahoo/edit/general-01.html

Thanks,

J.
James
James, Sr. Computer Support Expert
Category: Computer
Satisfied Customers: 15,908
Experience: 20 years of experience building, fixing and servicing PCs and operating systems.
Verified
James and 87 other Computer Specialists are ready to help you
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Customer reply replied 6 years ago
OK James - what do you want me to do now?
Tech Support Specialist: James, Sr. Computer Support Expert replied 6 years ago
Please go to:


http://help.yahoo.com/l/us/yahoo/edit/general-01.html


And fill out the info.
Or - call: 866-562-7219
And hit Option 2 for account/password issues.

J.
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Customer reply replied 6 years ago

 

OK James, when I clicked on the above address

http://help.yahoo.com//us/yahoo/edit/general-01.htm.

 

It brought up the alternate account I created, [email protected].

 

I want [email protected], please, and will gladly jump thru the necessary

hoops to get it back, I guess.

 

M.

Tech Support Specialist: James, Sr. Computer Support Expert replied 6 years ago
Hi M,

On the top, click Sign Out.

Then use the link I gave you again, and fill in the info on the form.
Ask Your Own Computer Question
Customer reply replied 6 years ago

I have looked on the top of this page, it doesn't say Sign Out.

 

Sighhhhhh

Tech Support Specialist: James, Sr. Computer Support Expert replied 6 years ago
Type:

mail.yahoo.com in the ADDRESS bar, and hit enter.
It should say "sign out" on the top.
Ask Your Own Computer Question
Customer reply replied 6 years ago

 

OK, but I just entered that email address on Google and it just put me

back to the page which led me to you.

Tech Support Specialist: James, Sr. Computer Support Expert replied 6 years ago
Perhaps we should try the phone option:

866-562-7219
And hit Option 2 for account/password issues.
Ask Your Own Computer Question
Customer reply replied 6 years ago

 

OK James, very kind of you to try this, I know Windows 2000 is old stuff.

Meanwhile I am stuck with it for now, and have to get my email back.

 

Will you stay available for a couple minutes while I use the phone number., Or,

you can call me collect. (XXX) XXX-XXXX

 

M

Tech Support Specialist: James, Sr. Computer Support Expert replied 6 years ago
Sure - I'll be here for the next 15 minutes.
Ask Your Own Computer Question
Customer reply replied 6 years ago

 

YOU'RE GOOD!!!

 

I'm feeling so inept.

Ask James Your Own Question
James
James
James, Sr. Computer Support Expert
Category: Computer
Satisfied Customers: 15,908
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Experience: 20 years of experience building, fixing and servicing PCs and operating systems.

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