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The old keyboard is not plugged in at all and hasn't been in years. I only tried it when the wireless on quit working. The mouse works fine. When we go into Word it says the CTRL key is pushed down and when we try to type, the shortcuts will be activated but no letters or numbers are showing up on the screen.
The PS2 keyboard doesn't work either. I even took the batteries out of the wireless keyboard so that there would not be any interference.
Not sure the keyboard is the real issue. Guess I'll have to take it the shop.