How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shefin Your Own Question
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 5397
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
15907069
Type Your Computer Question Here...
Shefin is online now
A new question is answered every 9 seconds

What does it mean when it says a dialog box is open. Close

This answer was rated:

What does it mean when it says a dialog box is open. Close and try again.

S H E F I N :

Hello, and welcome to Justanswer. My name is XXXXX XXXXX I will be happy to assist you.

S H E F I N :

Please let me know when you are ready.

Customer:

I am ready

S H E F I N :

When are you getting the error message?

S H E F I N :

May I know when you getting this error message?

S H E F I N :

Is it with Outlook?

Customer:

when I hit action and then send email

Customer:

not

Customer:

can you call me at(NNN) NNN-NNNN

S H E F I N :

May I know the email client? E.g. Microsoft Outlook.

S H E F I N :

I apologize that I cannot contact you by phone.

Customer:

It is microsoft windows

S H E F I N :

Please wait a couple of minutes'

Customer:

What I have done is put names in a group and try send a email to the group

S H E F I N :

May I know your email client?

S H E F I N :

Are you trying to send it through Outlook?

Customer:

no microsoft

S H E F I N :

Is it Microsoft Live or Microsoft Outlook?

S H E F I N :

Or hotmail?

Customer:

windows address book

S H E F I N :

Please wait a couple of minutes

Customer:

I do apoligize it is microsoft outlook

S H E F I N :

Please click Alt Ctrl and Del keys together to open task manager

Customer:

i have done that

S H E F I N :

Find the outlook.exe under the Processes tab in Task Manager, right-click on it and select End-Process

Customer:

I cannot find outlook, exc. Can you take my computer over and do the process?

S H E F I N :

I apologize, I cannot do that.

S H E F I N :

click on Start > All Programs > Accessories > Run and type Outlook /safe

S H E F I N :

Then press Enter

Customer:

where is the start button?

Customer:

i have fouind outlook exe now what do I do?

S H E F I N :

On the desktop, do you Start logo

Full Size Image

S H E F I N :

Please right lcik on it and select End process.

S H E F I N :

Have you done that?

Customer:

I have found outlook exe

Customer:

i have right clicked and end process

S H E F I N :

Please right click on outlook exe and select End process.

S H E F I N :

Alright.

Customer:

now what?

S H E F I N :

click on Start > All Programs > Accessories > Run and type Outlook /safe

S H E F I N :

Then press Enter

Customer:

outlook screen come up

S H E F I N :

Select Accept or Yes, if any RSS feed prompt pops-up

S H E F I N :

Open any new email in Outlook and then close it

Customer:

i am working on the emails

S H E F I N :

Close the email.

S H E F I N :

Then close Outlook.

S H E F I N :

Then open Outlook from Start > All Programs > Microsoft Office

Customer:

I open outlook from start

S H E F I N :

Please check if you are able to send mails without any problem.

Customer:

You the man, thank you very much

S H E F I N :

If the issue persists, try the same thing. Also try the steps given below.

S H E F I N :

Tools-> Options…-> tab Mail Format-> button Editor Options…-> tab Popular-> section: Personalize your copy of Microsoft Office.

S H E F I N :

This can happen when there is no user information specified for your version of Office. To resolve, you must fill in the user information.

S H E F I N :

If the issue resolved or the response was helpful, please click ACCEPT, so that I can get paid for my time and effort. A positive feedback is precious to me.

Customer:

How much pay?

S H E F I N :

You have already paid US$28 for the question. However, I will be getting paid only if you hit ACCEPT button.

S H E F I N :

Please click ACCEPT, so that I can get paid for my time and effort.

Shefin and 2 other Computer Specialists are ready to help you
Hi,

If the issue persists, follow the instructions in the links given below.
http://office.microsoft.com/en-us/outlook-help/repair-outlook-data-files-pst-and-ost-HA010354964.aspx

http://support.microsoft.com/kb/829918

Thank you.
S H E F I N
Hi,

If the issue persists, follow the instructions in the links given below.
http://office.microsoft.com/en-us/outlook-help/repair-outlook-data-files-pst-and-ost-HA010354964.aspx

http://support.microsoft.com/kb/829918

Thank you.
S H E F I N