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John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5315
Experience:  MCP, RHCE
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My computer will not boot. I get the Dell screen and the loading

Resolved Question:

My computer will not boot. I get the Dell screen and the loading indicator goes from left to right then the next page says:

"Internal HDD HARD error! Strike the F1 key to continue, F2 to run the setup utility."

When I hit the F1 key it says:

"No bootable devices -- strike the F1 key to retry boot, F2 for setup utility."

The F2 key gives the setup utility, but I don't know what to do with it if anything.

Is the computer dead?
Submitted: 6 years ago.
Category: Computer
Expert:  John replied 6 years ago.

cyball83 :

Hello and Welcome to Just answer. My name is XXXXX XXXXX will be assisting you today

Customer:

Hi.

cyball83 :

hello sir,press f2 and enter the setup screen

Customer:

Ha

Customer:

OK, I'm there.

cyball83 :

click on system information and see if the hard drive details is shown in there

Customer:

It gives

Customer:

system

Customer:

BIOS ver

Customer:

Service Tag

Customer:

Ownership tag

Customer:

None of these fields are changable.

Customer:

That is all.

cyball83 :

please specify the service tag number?

Customer:

BUM8P81 or the U might be a V I can't tell.

cyball83 :

is there diagnostics option in there?

cyball83 :

Sir,Is this a dell Inspiron 9300 laptop?

Customer:

Not that I see. Where would it be located?

cyball83 :

you mean the model or diagnostics?

Customer:

OK -- yes, it is a Inspiron 9300.

cyball83 :

now find diagnostics in setup utility ?

Customer:

Where in setup utility? I do not see anything that says, "Diagnostics."

cyball83 :

is there a + sign on the system ?

Customer:

Yes, and it lists the following:

Customer:

System Info, Processor Info, Memory Info, Device Info, Battery Info, Date/Time, and Boot Sequence.

cyball83 :

ok,is there hard drive details in system info

Customer:

Processor Info:

Customer:

Processor type = Pentium M

Customer:

Processor ID = 06D8

Customer:

Current Clock speed = 1.73 GHz

cyball83 :

not that , move to boot sequence and let me know which is the first boot device

Customer:

Min. Clock Speed = 800

Customer:

Boot Device:

Customer:

1. Diskette Drive, 2. Internal HDD, 3. USB Storage Device, 4. CD/DVD/CD-RW Device, Cardbus NIC, Onboard NIC

cyball83 :

ok change first boot device to Internal HDD

Customer:

How do you do that?

cyball83 :

can you use mouse in there?

Customer:

I was using the pad, hang on and I will install a mouse.

cyball83 :

no mouse pad is enough

Customer:

Mouse does nothing.

cyball83 :

ok then use up & down or left and right arrow key to move to each option

cyball83 :

is that working

Customer:

I can go up and down to different options, but within the "Boot Sequence" it will not go over to the list of start up devices.

cyball83 :

press enter to select first boot device and use up and down arrow to select Internal HDD and press enter

Customer:

OK, got to Internal HDD, hit enter, and nothing happened. It's the same as before.

cyball83 :

ok what is the first boot device now is it Internal HDD

Customer:

It showed at the bottom of the screen how to move them, so highlighting Internal HDD and hitting U moved it to the first position.

cyball83 :

ok so it is now in the first position am i correct

Customer:

Yes.

cyball83 :

press f10 to save and exit from bios

cyball83 :

i mean setup utility

cyball83 :

did it exit from setup screen

Customer:

OK, did so. The computer began starting up. Got the Dell window, and heard a clicking sound as it was loading. The next screen was the "Internal HDD HARD error!" again.

cyball83 :

OK please do the following
Turn on the computer. When the DELL™ logo appears, press <F12> immediately.
When the boot device list appears, highlight Diagnostics and press <Enter>.

cyball83 :

did you get Diagnostics window?

Customer:

Pressed the F12 key and it said, "Preparing one-time boot menu." but then it went directly to the "Internal HDD HARD error" screen.

cyball83 :

in the one time boot menu did you see Diagnostics option

Customer:

No, I never got the menu.

cyball83 :

ok try one more time.this time press F12 repeatedly when you see the dell start-up screen

cyball83 :

if you get boot options select Diagnostics and press <Enter>.

Customer:

I've both hit it repeatedly, and just held it down and both times it still goes to the same "Internal HDD HARD error" screen.

cyball83 :

did you get any disc with this computer.like utilities and drivers disc?

Customer:

I'm looking - it's been a while.

cyball83 :

it seems like your system's hard drive is not functioning any more

Customer:

Found 2: Operating System - however it is Vista. The last guy to work on this computer changed it from Vista to XP, and the other disk is "Drivers and Utilities."

Customer:

Wrong. The computer is question has always been XP. I wll look for an XP disk.

cyball83 :

no need for XP disc

cyball83 :

we need the Drivers and Utilities disc

Customer:

OK Drivers and Utilities loading up.

cyball83 :

ok look for diagnostics option.

Customer:

Don't have one. It goes to the error screen.

Customer:

Do we have to change the boot settings back?

cyball83 :

ok go to setup window and change the boot device to CD/DVD/CD-RW Device then press f10 to save and exit

Customer:

Still got the error screen.

Customer:

I went back and checked if the CD was still set as the boot device. This time it gave me the 32 bit diagnostics option.

cyball83 :

ok select that and press enter

cyball83 :

did you get diagnostics screen?

Customer:

Yes, but the disk evidently is for the Dell Inspiron 1521 I am using now. Not for the 9300.

cyball83 :

ok is there a custom test option in there?

Customer:

Yes, I'll choose that.

cyball83 :

ok then select hard drive in it

cyball83 :

i mean hard drive test in it

Customer:

Not one of the choices. The first three are: Processor, System Board, and System Management. Will one of these work?

cyball83 :

is there any option in system management

Customer:

1. BIOS Information, 2. Environment Information, 3. I/O Information, 4. Memory Information, 5. Processor Information, 6. System Information, 7. BatteryInformation, 8. Pointing Device Information

cyball83 :

no use go back and select system board and let me know

Customer:

All tests passed.

cyball83 :

now remove the disc from the drive and restart the pc and check it

Customer:

Got the error screen again. Does the boot sequence need to be changed?

cyball83 :

no required actually ,but change it

Customer:

Changed back to original, and still with the error screen.

cyball83 :

as i suspected,sorry to say either the hard drive or the IDE connector is not functioning any more

cyball83 :

how old is this pc?

Customer:

The computer is probably older than you are, but the HD is only a year or two old. I don't know what a IDE connector is.

cyball83 :

its a connector on on the motherboard that connects the hard drive

Customer:

Is that an expensive repair? If I just had the info from the HD I'd be happy. I hate to spend more money than the computer is worth.

cyball83 :

it seems like this computer is 6 years old

Customer:

Gotta Mac Plus from the late 80s. Still working. Oh well.

cyball83 :

if the tech says to replace system broad it is not worth to replace.you cannot compare a MAC at that period and a system in this time.the quality of the products are now too low

Customer:

Thanks. Any other words of advise before I go?

cyball83 :

if the hard drive is in working condition you can get a external usb hard drive and insert the hard drive in it and you can recover the data

cyball83 :

Is there anything else you like to know

cyball83 :

i mean usb external drive enclosure

cyball83 :

not external hard drive

cyball83 :

my mistake i apologize for that

Customer:

That's OK, I have no idea what an external drive enclosure is.

Customer:

Thanks.

cyball83 :

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