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having problem with acer iconia a500 tablet wifi. keeps scanning

Customer Question
but won`t connect...
having problem with acer iconia a500 tablet wifi. keeps scanning but won`t connect
Submitted: 6 years ago.Category: Computer
Ask Your Own Computer Question
Answered in 13 minutes by:
7/20/2011
Tech Support Specialist: Michael Hannigan, Information Systems Manager replied 6 years ago
Michael Hannigan
Michael Hannigan, Information Systems Manager
Category: Computer
Satisfied Customers: 11,883
Experience: 25 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
Verified

XXXXX XXXXXnigan :

Hello. My name isXXXXX will be your Primary Care Technician and I can assist you with your question.

Customer:

ok my name is XXXXX XXXXX`t get wifi to work on my tablet was working fine then won`t stop scanning

XXXXX XXXXXnigan :

Have you tried resetting it with the reset button in the bottom left corner?

Customer:

no. will that cause me to lose all my info and apps

XXXXX XXXXXnigan :

That reset won't erase your data. There is one you can do from the tablet that will, but not this reset

Customer:

ok i`ll try it now

XXXXX XXXXXnigan :

ok

Customer:

it`s starting up now

Customer:

no that didn`t work it still keeps scanning

XXXXX XXXXXnigan :

Is it detecting any networks?

Customer:

yes but won`t connect

XXXXX XXXXXnigan :

Does it give an error when you try?

Customer:

no

XXXXX XXXXXnigan :

This is the entire process:

XXXXX XXXXXnigan :

  1. Select Apps, Settings, Wireless & networks, and verify Wi-Fi has a checkmark indicating it is on.

  2. Select Wi-Fi settings.

  3. Select the wireless access point you wish to connect to

  4. Enter the password, if necessary, and then select Connect.

XXXXX XXXXXnigan :

It should ask for a password XXXXX there is one.

XXXXX XXXXXnigan :

You must know the password XXXXX there is one

Customer:

i just did that with the same results

XXXXX XXXXXnigan :

How do you know it's not connecting?

Customer:

the icon tells me plus can`t get online

Customer:

haven`t had tablet

Customer:

a month andyet

XXXXX XXXXXnigan :

Was it connected to this access point before?

Customer:

sorry ihad tablet less thana month and never had a problem until now

Customer:

yes

Customer:

using my laptop now connected by wifi to same router

XXXXX XXXXXnigan :

Oh.. so it's definitely working

Customer:

cprrect

XXXXX XXXXXnigan :

That is very strange.

Customer:

i guess i`ll have to send back to acer

XXXXX XXXXXnigan :

Sounds like a hardware issue

XXXXX XXXXXnigan :

Unfortunately.

Customer:

thanks for efforts

Michael Hannigan
Michael Hannigan, Information Systems Manager
Category: Computer
Satisfied Customers: 11,883
Experience: 25 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
Verified
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Michael Hannigan
Michael Hannigan
Michael Hannigan, Information Systems Manager
Category: Computer
Satisfied Customers: 11,883
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Experience: 25 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt

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